Hi, I’m having an issue with the age verification process. I’ve already completed the verification using my driving licence and the face scan, but I keep receiving the message: “We could not confirm you meet the required age.” I am definitely over 18 and have followed all the guidance provided. I ensured that my ID image was clear, well-lit, and free from blur or shadows. I also completed the face scan in good daylight conditions, but the same message continues to appear. I have already responded to the support ticket, but it is taking quite a long time to receive a reply. Could you please advise what steps I can take next to resolve this issue?
Hi, I’m having an issue with the age verification process. I’ve already completed the verification using my driving licence and the face scan, but I keep receiving the message: “We could not confirm you meet the required age.” I am definitely over 18 and have followed all the guidance provided. I ensured that my ID image was clear, well-lit, and free from blur or shadows. I also completed the face scan in good daylight conditions, but the same message continues to appear. I have already responded to the support ticket, but it is taking quite a long time to receive a reply. Could you please advise what steps I can take next to resolve this issue?
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3 Comments
Ashleyellen posted 12 days ago
Hello, @LoganPurrzSkullRider you can buy age verification from imvu website https://www.imvu.com/next/store/
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Ashleyellen posted 12 days ago
Hello, @Hxzzle this article explains about age verification failed https://support.imvu.com/support/solutions/articles/154000197026-what-if-my-age-verification-attempt-failed-
Contact imvu https://support.imvu.com/support/tickets/new
how to contact imvu and reply http://im.vu/help1097
how to created ticket on mobile http://im.vu/help769
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LoganPurrzSkullRider posted 16 days ago
How I take age verification?
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