WHAT HAPPENED TO ALL MY MUSIC???!!!! WHERE IS MY MUSIC AND ALL OF MYMIXES????? ARE YOU KIDDING ME HERE???? I HAD OVER 650 TOTAL MIXES AND THOUSANDS AND THOUSANDS OF SONGS IN MY MUSIC INVENTORY AND THAT WAS ACCUMULATED OVER 12 YEARS AND ALOT OF HARD EARNED MONEY SPENT ON IT AND YOU PEOPLE HAVE THE NERVE TO TELL US YOU ARE ONLY REFUNDING MEMBERS SINCE OCTOBER 2025???? IS THIS A JOKE????? WHAT ABOUT PEOPLE LIKE ME WHO HAVE THOUSANDS AND THOUSANDS OF SONGS AND ALL THAT MONEY WE SPENT ON THEM OVER THE YEARS???? YOU CALL THIS YOUR SOLUTION???? WE WANT OUR MONEY BACK FOR EVERYTHING WE SPENT AND YOU TOOK AWAY..ALL OF IT...EVERY PENNY WE SPENT ON OUR MUSIC...NOT JUST SINCE OCTOBER ..THAT IS INSANE..YOU HAVE SOME NERVE...ON TOP OF THAT YOU NEVER EVEN GAVE US A WARNING THAT WE WOULD EVEN BE LOSING ALL OUR MUSIC THAT WE ALREADY HAD..I HAD NO CHANCE TO EVEN DOCUMENT ALL MY SONGS AND MIXES ..THEY JUST DISAPPEARED ...ITS AS IF YOU PLANNED THIS....TO NOT GIVE US A CHANCE TO BE ABLE TO PROVE WHAT WE HAD...SO WHAT NOW????WHAT ABOUT PEOPLE WHO DONT HAVE STRONG ENOUGH COMPUTERS TO STREAM MUSIC???? ..WE DO NOT WANT TO STREAM MUSIC !!!!! WE DONT WANT RADIO STATIONS EITHER OR LINKS TO MUSIC STATIONS !!!! WHAT MADE IMVU FUN AND UNIQUE WAS THAT EACH OF US AND OUR FRIENDS HAD THEIR OWN INDIVIDUAL MIXES AND MUSIC TASTES THAT WE COULD SHARE WITH ONE ANOTHER AND TALK ABOUT...IT WAS USUALLY THE MAIN TOPIC OF CONVERSATION..THE SONGS WE HAD, THE ARTISTS AND OUR UNIQUE TASTES..I HAVE INTERNATIONAL FRIENDS WHO HAD TONS OF MUSIC FROM THEIR COUNTRIES AND WAS UNIQUE TO THEM AND NOW YOU BASICALLY STOLE THAT FROM THEM...AND YOU ARE GOING TO JUST SIT THERE AND HAVE THE NERVE TO JUST BASICALLY TELL US "TOO BAD, WE ARE ONLY COVERING MUSIC PURCHASES SINCE OCTOBER 2025" ????????? WHO MADE THAT DECISION AND CAME UP WITH THAT???? YOU OWE EVERY SINGLE MEMEBER YOU HAVE NOW TAKEN THEIR MUSIC FROM EVERY PENNY THEY EACH PAID FOR ALL THE YEARS OF BUYING MUSIC....YOU HAVE ALREADY LOST MOST OF YOUR MEMBERS THE LAST FEW YEARS AS IT IS..BUT THIS TOPS THE CAKE..THIS TOPS EVERYTHING.. HOW MUCH GALL AND NERVE YOU HAVE TO TREAT CUSTOMERS LIKE THIS...BASICALLY STEAL OUR MONEY FROM US THAT WE PAID ALL THROUGH THE YEARS....HOW AM I NOW SUPPOSED TO PROVE THE THOUSANDS OF SONGS I HAD..I HAD OVER 650 MIXES !!!!!!!!! THATS WHAT WE ALL LOOKED FORWARD TO THE MOST ON HERE...PLAYING OUR MIXES AND MUSIC AND YOU JUST DESTROYED THAT WITHOUT EVEN HAVING THE COURTESY OF TELLING US WHEN IT WOULD ACTUALLY HAPPEN....THE ONLY CHOICE NOW MOST OF US WILL HAVE IS TO EITHER FILE A CLASS LAWSUIT OR JUST QUIT THE WEBSITE ALL TOGETHER....THE WAY YOU PEOPLE TREAT US LIKE GARBAGE JUST NEVER SEEMS TO STOP...I JUST CANT BELIEVE YOU TOOK ALL MY BELOVED MIXES AND SONGS AWAY FROM ME LIKE THIS...I HAD SUCH MEMORIES IN EVERY SINGLE MIX I MADE..I HAD MEMORIAL MIXES MADE FOR FRIENDS I MADE ON HERE THAT HAD PASSED AWAY THROUGH THE YEARS DEDICATED AND TITLED TO THEM..I SO ENJOYED PUTTING TOGETHER NEW MIXES AND MAKING THEM FOR FRIENDS FOR HOLIDAYS, BIRTHDAYS,CHRISTMAS, HALLOWEEN AND LIKE I SAID, WHEN WE GRIEVED LOSING A DEAR FRIEND AND MEMBER ON HERE....YOU LEFT A BIG VOID IN MY HEART BY TAKING THAT AWAY FROM ME NOW...THOSE MIXES WERE VERY IMPORTANT TO ME AND I DESERVE TO BE TREATED BETTER THAN THIS...WE ALL DO....HOW MUCH MORE OF THIS ARE WE SUPPOSED TO TAKE???? TO ME, THIS COULD HAVE BEEN THE FINAL DEATH BLOW FOR IMVU....WHAT YOU HAVE DONE TO US BY STEALING OUR MONEY AND TAKING AWAY OUR MUSIC LIKE THIS IS A CRIME...
7 Votes
27 Comments
Sorted by
Sarireaposted
13 days ago
@ YutakaSuzuki
So much to unpack. If you don't wish to engage with a user. Why respond and engage? Seems a bit silly to me. On that note, going to discuss each point brought up. As they were presented.
1) I don't think users will ever be satisfied with whatever answer IMVU provides. Especially when the mindset has got itself in the realm of, "But are they being truthful? What are they trying to hide?"
2) No where have they mentioned they were shutting down as far as I'm aware. The point I was making is that just like a service can be added, altered, or removed. There is no promise anywhere that the site itself can't or won't shut down.
3) Can't forget something that's not known. But I digress. Have accounts been stolen and what proof is there of this other than say so? What research I have been able to come up with in my limited knowledge is that this site does seem to have it's issues with phishing and scams. It also seems to have a permanent delete account feature allowing the account name to go up for grabs. Also it looks like if an account is inactive for a year? the name too goes up for grabs.
Now if their CS is hostile to the user base, then I think that is an issue that needs to be addressed. I don't agree with the concept of hate speech, but that's another topic all together.
4) Other than the creator program. The rest seems to be a speculation that the company is having financial issues. Using feelings and speculation vs. any concrete evidence.
5) I don't act like they are shutting down. I act as a person who knows that anything that isn't mine isn't guaranteed. Business comes and go, it's how life works.
6) If you're going to quote something, please at least quote the right person...
PamelaAndersonposted 7 days ago
@Sarirea...Why dont you go Kiss their butts then and join them in stealing our money...People like you are why stuff like this happens...
It does seem like a glutton for punishment in a sense. If someone feels that the company is on a downward spiral for so many years. Why continue to stay and invest in said company? Especially if one feels that no matter what they say, the company is going to do what they want anyways?
Few games that I played even some eateries. Didn't like the way they were going. Took my money and went elsewhere. Sure, there was a loss in time and money. But if I felt unheard and unappreciated. Businesses know money loss.
1 Votes
Y
YutakaSuzukiposted
13 days ago
@Sarirea
having civil discourse. I'm a HUGE supporter of people sharing ideas.
Most Of The People You Say That To Have Been Here For 11 To 20 Or So Years, & You Want People To Be Civil About This, & Discuss Something That's Been Goin On For 16 Straight Years ??
I Hate To Burst Your Bubble Here, But We've Been Civil About This For The 10 Years, & For The Last 4, We Quit Being Civil About It, & No, We Aren't Interested In Discussing Ideas On This, Either...
1st Of All, You Got Many Things Backwards Here: -----------------------------------------------
1.) Your Not Wrong That Music Can Disappear Over Licensing Issues, I Fully Get This??
What Your Missing On This Case, Is That We Don't Actually Know The Real Reason The Music Is Gone, They Said Verelife Quit, But How Do We Know That IMVU Staff Had NO Part In Verelife Quitting?? ---> Shady Busiess With Our Community ---> IMVU Could Of Terminated That Contract Deliberately & Lied ---> Verelife Could Of Got Into An Argument With IMVU, & Shut It Down ---> IMVU Could Of Been The One Who Terminated Just Simply, Cause They Wanted To ---> IMVU Could Be In Financial Troubles, & Couldn't Pay The Bill For Verelife ---> We Don't Even Know If IMVU Even Had Any Relationship With Verelife At All & (Made It Up)
We Don't Actually Know The Real Reason It Was Closed, All We Know Is Verelife Quit Supporting IMVU...
Bottom Line Here Is: It's Possible That Your Just Correct On That...
2.) The Problem With What You Said About Stealing Here, Is That You Claimed That There Is Nothing Wrong With A Site Shutting Down, & Leaving ??
But At What Point Has IMVU Staff Ever Mentioned Anything About Shutting Down?? We Have Asked Many Times If They Are, & They Keep Mentioning That They Aren't... Yet We Keep Getting This Bogus Attitude That Sounds Like They Are...
Sooooo, This Back & Forth Of Them Raising Costs, & Asking For Huge Pay Offs, & Telling Us To Go On Spending Sprees, Don't Add Up To What Your Talking About Here On Companies Shutting Services Down, ~____~
3.) "You just accept it and tolerate being spit on and abused" I don't think it's so much accepting being abused. I think it's more about coming to this site with the understanding that at any given time a feature can be removed or altered.
You Forget The Fact That The Company Has Entirely Stolen People's Accounts, Which They Specifically Claimed Would Never Be Touched By The Removal System, & Then Was Flat Out Removed Without Any Reason Why, Just Simply, Cause They Didn't Care To Provide One, ~___~
Then The Fact That They Started Giving Strange Attitude Out Of Nowhere In Support Tickets, Like Neglect & Bullying... When Nobody Has Said Anything Back... I Ask A Simple Question, Like Something About A Pixel, Or Ask About Policies On Reviews Or Something... I See Absolutely Zero Reason Why The Response Back Should Be A HATE SPEECH Response, Specially Given It's The 1st Support Ticket In 4 Years, o___O
I Fully Disagree With You On This One About Your Topic Of Abuse, ~___~
4.) Understanding that your investment is not a guarantee.
While I Don't Disagree With You On This, I Don't Think It's Funny To Bring Attitude To Your Customer Base If You Have Financial Problems, & That You Should Lash Out At Your Customers This Way...
I Think It's Poor Business Practice To Do So, & Just Cause Things Are Not Guaranteed, Don't Mean They Should Be Able To Sell Something, Take It Away, Then Ask You To Do Shopping Sprees To Make Up For What They Took From You, Just So They Can Take More Things Away...
You Also Forgot The Fact That??
In The Nothing Is Guaranteed Program Here??
I'm Still Part Of The Creator's Club, & Even Got Invited To Higher Position, Yet I No Longer Have VIP, Which Today Is Actually Required For It...
Again, I'm Just Proving Yet Another Thing, That Proves You Wrong... Because While Nothing Is Guaranteed, There Has To Be Standards Which They Cannot Just Sell, & Just Leave You With Nothing... If They Could, You Would Think Every Company Would Do It To All Their Customers, o_____O
If You Said, They Wouldn't, Because It Would Put Them Into A Non-Trustable Spot ??
Then All Your Doing Is Proving The Point That It's Wrong, & Yet Again, Proving That It Is Just Theft After All, o_____O
5.) "Go get ripped off and stop posting how much you love what they are doing to us..." There is a difference between loving something and talking about what is happening. It's kind of like the news in a sense. It's talking about what is happening. If there is any real emotional investment on my part, it's that I'm enjoying the back and forth.
There Is Also A Gigantic Difference In Ignoring What Is Going On With Shady Horrible Company Efforts, & Actually Having To Celebrate The End Of A Company As They Quit For Reasons They Can't Continue For...
You Completely Act Like They Are Shutting Down, When It's Been Clear For Many People, They Keep Saying They Aren't, & You Don't Ask For Money When You Are In Shutting Down Phase, That's What Many Call BAD SERVICE...
go Kiss their butts then and join them in stealing our money
They know they can manipulate people like you
just accept it and tolerate being spit on and abused go worship the IMVU throne as they take everything away that we paid for
Go get ripped off and stop posting how much you love what they are doing to us...
This Is Why Nobody Here Takes You Seriously, Cause You Say Stuff Like This, One Might Even Think Your Just A Bully Who Supports Their Abuse, & Likes It When Theft Happens To People... ~____~
Above All, How Do We Know You Don't Actually Work For Them, Or Actually Work For Their Support, Or Even So Much As Far As Cater To Their Tastes As Just Another Suck Up To Company Loyalty? ~____~
Lastly, But Not Least ??
All Anyone Here Has Said For Many Years:
If The Company Is Just Going To Allow A New Desktop Experience On PC, That Many People Would Much Prefer If They Leave The Classic Client Alone, & Just No Longer Update The Product Anymore...
Why??
Cause It Wouldn't Be Classic, If You Constantly Keep Modernizing It, Constantly Keep Freshly Updating It, & Such, ~_____~
If They Want To Do All That?? Then Go Do It With The New Desktop Client...
Nobody Would Complain, If They Simply Had Just Done That From The Start...
If You Say, Well It's Their Platform They Can Do What They Want?? --- Yes, They Can, But As A Customer I'm Not Obligated To Just Accept What They Do... --- As A Customer, I Don't Have To Take BullSht, Just Cause It's Their Platform... --- They Can Do What They Want, Sure, But A Customer Doesn't Have To Agree...
To Tell Me This Is Wrong, Just Simply, Cause A Customer Would Never Agree Then, Would Only Promote That Companies Would Always Do This Then, & Only Do The Opposite, Which Counter Productive, & Only Further Proving To The Point Here...
Now That I Said What I Said,
I Wish To No Longer Read, Nor Respond To Anything That @Sarirea Has To Say Any Further, ~____~
Based On Their Overall Attitude Twords Others...
1 Votes
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xxMandyxxposted
14 days ago
this is just straight up wrong,, WE DESERVE TO PLAY OUT PAID FOR MUSIC AS WE WISH.....OFFERING JUST A FEW THOUSAND CREDITS, which only covers 2 songs, not the thousands of tracks some us have, get real
2 Votes
Ravenrose76posted
14 days ago
what ever it is its still all illegal and a infringement of consumer rights be a shame we all seat back and do nothing about it we can start by talking to people who know the laws of consumers because we paid for something we were led to believe we owned not rent a song.
2 Votes
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PamelaAndersonposted
16 days ago
@YoshidaYui..Agreed 100%.....NONE OF US WILL EVER SPEND A DIME ON HERE ANYMORE......THEY CAN GO OUT OF BUSINESS NOW....NOBODY CARES ANYMORE...WE USED TO CARE SO MUCH...THEY KILLED OUR TRUST AND LOVE FOR THIS WEBSITE WITH THEIR ACTIONS AND GREED...AND NOW THEFT....
1 Votes
Y
YoshidaYuiposted
16 days ago
I have been on IMVU for 18 years and at one time had a group called the Ichiban Jpop Kurabu, with over 7 thousand members. Our whole thing was about the music, at the time there were thousands of people who were into ANIME groups and chat rooms, We opened up the first ASIAN music chat room on imvu featuring a first just Japanese music but expanded it to all ASIAN music and I had the most extensive ASIAN music library including Chinese, Thai, Vietnamese, Japanese, and Korean music ,.,all that is gone thanks to IMVU'S messing up their relationship with the music company , i am not even sure why i am writing this cause i know IMVU will probably quietly scrub all these complaints like they scrubbed the 65 pages of music data which showed all my purchases of music,, If i had known that IMVU could take away the music at any time they wished i would have never bought or spent thousands of dollars on music, I have decided i will no longer spend a penny on this website, for all i know they will take away all our purchases again in the future. If anyone is doing a class action law suit, i can not afford a lawyer but i will happily provide a statement about how i lost thousands of dollars of music. IMVU has messed up badly in the past and they stepped into this big time. I am on IMVU for my friends and no longer need to spend any more money on credits or anything else and they can keep their promo credits which are not worth spit. I may not leave this platform causes i am here for my friends only and will not spend another dollar on this website, this AND ALL the other messages will probably be scrubbed soon anyway,,, how typically IMVU.
3 Votes
Petrazzenkaposted
17 days ago
Indeed
1 Votes
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PamelaAndersonposted
17 days ago
@Sarirea...JUST GO AWAY AND GET LOST...NOBODY WANTS TO HEAR FROM YOU....nobody wants to hear your psycho babble any longer..go far away ...
1 Votes
Sarireaposted
19 days ago
@PamelaAnderson you told me that people were confused about what I have been writing, I still don't know exactly what you're talking about. I can't clarify what I don't know. There is more to unpack here, so i'm going to try.
"Why dont you go Kiss their butts then and join them in stealing our money" I don't consider it stealing. There are two reasons for this. Start with this basic question. Has features over the years been added, removed, or modified? If the answer is yes to either a feature being modified or removed. Then the music people bought was a feature that was added at some point and then removed at another point. Also, like I had said before. I'm used to a platform that gives people 14 days or 2 hours of use before they say no refunds. So when I see someone say something on the lines of, "I paid roughly one dollar for a single song that I had access to over a span of years and played countless times.." I'm having a hard time seeing that as stealing, and seeing it as the user got their moneys worth from that single song. Or any number of songs for that matter. And yes IMVU giving refunds for things purchased almost 6 months ago still from my perspective of what I'm used to seeing is being generous.
"They know they can manipulate people like you who wont stand up for what is right" I do stand up for what is right, but what is right can be subjective depending on the subject matter. In this case is what IMVU doing stealing or not? As I said previously I explained why I don't think it's stealing. I think in this case, it's people upset about losing a feature they invested in, that always carried the risk of being removed. Just like every other feature on this site. To include the possibility of the site itself just shutting down. And they got it in their head that this feature would always be around and not removed or altered.
"You just accept it and tolerate being spit on and abused" I don't think it's so much accepting being abused. I think it's more about coming to this site with the understanding that at any given time a feature can be removed or altered. And not lulling myself into a false sense of security. Every purchase I make keeps that in the back of my mind. Do I buy this with the understanding that it might not be there tomorrow? Yes I do. It's a risk I willingly choose to make by using a product that is not my property.
"so you just need to move on and go worship the IMVU throne as they take everything away that we paid for" This kind of ties into my previous comment of making a choice on what you choose to buy on this site or any site for that matter that deal with digital goods and services. Understanding that your investment is not a guarantee. No where in the TOS am I or anyone promised anything really. We buy products or services with a hope and dream, with zero promises.
"Thats why people think you work for them which you probably do anyways" People can think that they do all they want, but I think this is the third time now that I have clearly stated that I don't work for or are affiliated with IMVU. I think you would find in the TOS impersonating IMVU staff is a big no no. I think if I was though, why would I hide it? What's the worst someone would do? call me a name? spam my inbox?
"Go get ripped off and stop posting how much you love what they are doing to us..." There is a difference between loving something and talking about what is happening. It's kind of like the news in a sense. It's talking about what is happening. If there is any real emotional investment on my part, it's that I'm enjoying the back and forth.
0 Votes
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PamelaAndersonposted
20 days ago
@Sarirea...Why dont you go Kiss their butts then and join them in stealing our money...People like you are why stuff like this happens...They know they can manipulate people like you who wont stand up for what is right...You just accept it and tolerate being spit on and abused.....Well the rest of us will NOT....so you just need to move on and go worship the IMVU throne as they take everything away that we paid for....You are not doing us as members any good...Thats why people think you work for them which you probably do anyways....Go get ripped off and stop posting how much you love what they are doing to us...
2 Votes
Sarireaposted
20 days ago
@PamelaAnderson yes, you would have to elaborate. You're saying "nobody has any clue, what you're talking about." What exactly have I said that's confusing? If I know where the confusion is coming from, I can always try and reword what I wrote so it's less confusing.
Talking about, doesn't always equate to defending. IE. I'm a HUGE supporter of people sharing ideas and having civil discourse. Just because I support everyone sharing their thoughts and ideas, doesn't mean that I have to support those ideas. It just means that I support the free exchange of ideas as a whole.
I think the issue may be that my bizarre talk as you worded it, isn't so much bizarre as it's just a different point of view outside of not grabbing a torch and pitchfork and joining the riot squad?
There is a form of tolerance, and there has to be tolerance on the side of the consumer to some degree. You have been on this site a long time I think you said about the number of years you had been collecting music. Has every change made to the site been to your liking? If not, but you're still here. That's called toleration.
As for tolerating myself. I don't agree fully. You mentioned you talked about Customer Service telling you that they don't make backups of the accounts correct? To which I said, "The not making a backup of each account seems a bit strange to me. Especially with how fragile technology is as a whole. I can understand why they wouldn't because of how much data it would require to do so. But at the same time, not having a failsafe in case of a system crash seems a bit dangerous. Not only for the consumer, but for the platform in general." That doesn't sound like tolerating their actions.
As far as the whole music fiasco is concerned. It's digital content and at what point can we realistically say we got our moneys worth from it? It's kind of like the example I used from Steam which is a gaming / software platform that you buy digital content with real money. They give you 14 days or up to 2 hours to decide before they say "NO REFUNDS!" This is why I said IMVU is being more than generous in that they are giving refunds from 6 months ago? regardless of the number hours played.
I think that is where my POV really comes from. Somebody buys a song on here, can play it for years and are upset that they are not getting a refund, when I'm used to a company saying. You have up to two hours or 14 days to figure it out before we give you no refund.
0 Votes
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PamelaAndersonposted
20 days ago
@Sarirea...Me elaborate???? How about YOU elaborate..Nobody has any clue what you are talking about...You sound like you are a spokeperson defending them and then you talk bizarre acting like you are helping when in fact you are tolerating what they are doing to us....
2 Votes
Sarireaposted
21 days ago
@PamelaAnderson
Elaborate. There is much being talked about right now
0 Votes
P
PamelaAndersonposted
21 days ago
@Sarirea ..What in the world are you talking about ???????????????? You make absolutely no sense....
2 Votes
Sarireaposted
21 days ago
@Petrazzenka
Good question...
Going to start off by saying that this is an open forum where people talk. Most of the time the help and understanding I see given to people asking questions is. Here is how to report a user, here is how to file a help ticket, or here is how to contact customer support. That's not helping, that's passing the buck. It's dismissive, people get frustrated, people feel unheard.
So take this topic for example. Would someone rather hear. I know you have a concern, go file a help ticket? or Hey, I think I might know why things are happening, and this is what I was able to find out? In this case, almost everything they are looking for is in the TOS that was updated last year in October I believe.
People also have to understand that not every answer is going to be what they are hoping to hear. It's like the example I used with my mission to prove the officer was wrong and I was right. Only to find out I was wrong, even though I "knew" I was right.
So it's not so much someone trying to act like a rep from IMVU, which I even stated that I'm not. It's from a user to user trying to help bring an answer or pave the way for answers.
WHAT HAPPENED TO ALL MY MUSIC???!!!! WHERE IS MY MUSIC AND ALL OF MYMIXES????? ARE YOU KIDDING ME HERE???? I HAD OVER 650 TOTAL MIXES AND THOUSANDS AND THOUSANDS OF SONGS IN MY MUSIC INVENTORY AND THAT WAS ACCUMULATED OVER 12 YEARS AND ALOT OF HARD EARNED MONEY SPENT ON IT AND YOU PEOPLE HAVE THE NERVE TO TELL US YOU ARE ONLY REFUNDING MEMBERS SINCE OCTOBER 2025???? IS THIS A JOKE????? WHAT ABOUT PEOPLE LIKE ME WHO HAVE THOUSANDS AND THOUSANDS OF SONGS AND ALL THAT MONEY WE SPENT ON THEM OVER THE YEARS???? YOU CALL THIS YOUR SOLUTION???? WE WANT OUR MONEY BACK FOR EVERYTHING WE SPENT AND YOU TOOK AWAY..ALL OF IT...EVERY PENNY WE SPENT ON OUR MUSIC...NOT JUST SINCE OCTOBER ..THAT IS INSANE..YOU HAVE SOME NERVE...ON TOP OF THAT YOU NEVER EVEN GAVE US A WARNING THAT WE WOULD EVEN BE LOSING ALL OUR MUSIC THAT WE ALREADY HAD..I HAD NO CHANCE TO EVEN DOCUMENT ALL MY SONGS AND MIXES ..THEY JUST DISAPPEARED ...ITS AS IF YOU PLANNED THIS....TO NOT GIVE US A CHANCE TO BE ABLE TO PROVE WHAT WE HAD...SO WHAT NOW????WHAT ABOUT PEOPLE WHO DONT HAVE STRONG ENOUGH COMPUTERS TO STREAM MUSIC???? ..WE DO NOT WANT TO STREAM MUSIC !!!!! WE DONT WANT RADIO STATIONS EITHER OR LINKS TO MUSIC STATIONS !!!! WHAT MADE IMVU FUN AND UNIQUE WAS THAT EACH OF US AND OUR FRIENDS HAD THEIR OWN INDIVIDUAL MIXES AND MUSIC TASTES THAT WE COULD SHARE WITH ONE ANOTHER AND TALK ABOUT...IT WAS USUALLY THE MAIN TOPIC OF CONVERSATION..THE SONGS WE HAD, THE ARTISTS AND OUR UNIQUE TASTES..I HAVE INTERNATIONAL FRIENDS WHO HAD TONS OF MUSIC FROM THEIR COUNTRIES AND WAS UNIQUE TO THEM AND NOW YOU BASICALLY STOLE THAT FROM THEM...AND YOU ARE GOING TO JUST SIT THERE AND HAVE THE NERVE TO JUST BASICALLY TELL US "TOO BAD, WE ARE ONLY COVERING MUSIC PURCHASES SINCE OCTOBER 2025" ????????? WHO MADE THAT DECISION AND CAME UP WITH THAT???? YOU OWE EVERY SINGLE MEMEBER YOU HAVE NOW TAKEN THEIR MUSIC FROM EVERY PENNY THEY EACH PAID FOR ALL THE YEARS OF BUYING MUSIC....YOU HAVE ALREADY LOST MOST OF YOUR MEMBERS THE LAST FEW YEARS AS IT IS..BUT THIS TOPS THE CAKE..THIS TOPS EVERYTHING.. HOW MUCH GALL AND NERVE YOU HAVE TO TREAT CUSTOMERS LIKE THIS...BASICALLY STEAL OUR MONEY FROM US THAT WE PAID ALL THROUGH THE YEARS....HOW AM I NOW SUPPOSED TO PROVE THE THOUSANDS OF SONGS I HAD..I HAD OVER 650 MIXES !!!!!!!!! THATS WHAT WE ALL LOOKED FORWARD TO THE MOST ON HERE...PLAYING OUR MIXES AND MUSIC AND YOU JUST DESTROYED THAT WITHOUT EVEN HAVING THE COURTESY OF TELLING US WHEN IT WOULD ACTUALLY HAPPEN....THE ONLY CHOICE NOW MOST OF US WILL HAVE IS TO EITHER FILE A CLASS LAWSUIT OR JUST QUIT THE WEBSITE ALL TOGETHER....THE WAY YOU PEOPLE TREAT US LIKE GARBAGE JUST NEVER SEEMS TO STOP...I JUST CANT BELIEVE YOU TOOK ALL MY BELOVED MIXES AND SONGS AWAY FROM ME LIKE THIS...I HAD SUCH MEMORIES IN EVERY SINGLE MIX I MADE..I HAD MEMORIAL MIXES MADE FOR FRIENDS I MADE ON HERE THAT HAD PASSED AWAY THROUGH THE YEARS DEDICATED AND TITLED TO THEM..I SO ENJOYED PUTTING TOGETHER NEW MIXES AND MAKING THEM FOR FRIENDS FOR HOLIDAYS, BIRTHDAYS,CHRISTMAS, HALLOWEEN AND LIKE I SAID, WHEN WE GRIEVED LOSING A DEAR FRIEND AND MEMBER ON HERE....YOU LEFT A BIG VOID IN MY HEART BY TAKING THAT AWAY FROM ME NOW...THOSE MIXES WERE VERY IMPORTANT TO ME AND I DESERVE TO BE TREATED BETTER THAN THIS...WE ALL DO....HOW MUCH MORE OF THIS ARE WE SUPPOSED TO TAKE???? TO ME, THIS COULD HAVE BEEN THE FINAL DEATH BLOW FOR IMVU....WHAT YOU HAVE DONE TO US BY STEALING OUR MONEY AND TAKING AWAY OUR MUSIC LIKE THIS IS A CRIME...
7 Votes
27 Comments
Sarirea posted 13 days ago
@ YutakaSuzuki
So much to unpack. If you don't wish to engage with a user. Why respond and engage? Seems a bit silly to me. On that note, going to discuss each point brought up. As they were presented.
1) I don't think users will ever be satisfied with whatever answer IMVU provides. Especially when the mindset has got itself in the realm of, "But are they being truthful? What are they trying to hide?"
2) No where have they mentioned they were shutting down as far as I'm aware. The point I was making is that just like a service can be added, altered, or removed. There is no promise anywhere that the site itself can't or won't shut down.
3) Can't forget something that's not known. But I digress. Have accounts been stolen and what proof is there of this other than say so? What research I have been able to come up with in my limited knowledge is that this site does seem to have it's issues with phishing and scams. It also seems to have a permanent delete account feature allowing the account name to go up for grabs. Also it looks like if an account is inactive for a year? the name too goes up for grabs.
Now if their CS is hostile to the user base, then I think that is an issue that needs to be addressed. I don't agree with the concept of hate speech, but that's another topic all together.
4) Other than the creator program. The rest seems to be a speculation that the company is having financial issues. Using feelings and speculation vs. any concrete evidence.
5) I don't act like they are shutting down. I act as a person who knows that anything that isn't mine isn't guaranteed. Business comes and go, it's how life works.
6) If you're going to quote something, please at least quote the right person...
PamelaAnderson posted 7 days ago
@Sarirea...Why dont you go Kiss their butts then and join them in stealing our money...People like you are why stuff like this happens...
It does seem like a glutton for punishment in a sense. If someone feels that the company is on a downward spiral for so many years. Why continue to stay and invest in said company? Especially if one feels that no matter what they say, the company is going to do what they want anyways?
Few games that I played even some eateries. Didn't like the way they were going. Took my money and went elsewhere. Sure, there was a loss in time and money. But if I felt unheard and unappreciated. Businesses know money loss.
1 Votes
YutakaSuzuki posted 13 days ago
@Sarirea
having civil discourse.
I'm a HUGE supporter of people sharing ideas.
Most Of The People You Say That To Have Been Here
For 11 To 20 Or So Years, & You Want People To Be Civil About This,
& Discuss Something That's Been Goin On For 16 Straight Years ??
I Hate To Burst Your Bubble Here, But We've Been Civil About This
For The 10 Years, & For The Last 4, We Quit Being Civil About It,
& No, We Aren't Interested In Discussing Ideas On This, Either...
1st Of All, You Got Many Things Backwards Here:
-----------------------------------------------
1.) Your Not Wrong That Music Can Disappear Over Licensing Issues,
I Fully Get This??
What Your Missing On This Case, Is That We Don't Actually
Know The Real Reason The Music Is Gone, They Said Verelife Quit,
But How Do We Know That IMVU Staff Had NO Part In Verelife Quitting??
---> Shady Busiess With Our Community
---> IMVU Could Of Terminated That Contract Deliberately & Lied
---> Verelife Could Of Got Into An Argument With IMVU, & Shut It Down
---> IMVU Could Of Been The One Who Terminated Just Simply, Cause They Wanted To
---> IMVU Could Be In Financial Troubles, & Couldn't Pay The Bill For Verelife
---> We Don't Even Know If IMVU Even Had Any Relationship With Verelife At All & (Made It Up)
We Don't Actually Know The Real Reason It Was Closed,
All We Know Is Verelife Quit Supporting IMVU...
Bottom Line Here Is: It's Possible That Your Just Correct On That...
-----------------------------------------------------------------------------
2.) The Problem With What You Said About Stealing Here,
Is That You Claimed That There Is Nothing Wrong With A Site
Shutting Down, & Leaving ??
But At What Point Has IMVU Staff Ever Mentioned Anything
About Shutting Down?? We Have Asked Many Times If They Are,
& They Keep Mentioning That They Aren't... Yet We Keep Getting
This Bogus Attitude That Sounds Like They Are...
Sooooo, This Back & Forth Of Them Raising Costs,
& Asking For Huge Pay Offs, & Telling Us To Go On Spending Sprees,
Don't Add Up To What Your Talking About Here On
Companies Shutting Services Down, ~____~
I Fully Disagree With You On This One...
--------------------------------------------------------------------
3.) "You just accept it and tolerate being spit on and abused" I don't think it's so much accepting being abused. I think it's more about coming to this site with the understanding that at any given time a feature can be removed or altered.
You Forget The Fact That The Company Has Entirely Stolen People's Accounts,
Which They Specifically Claimed Would Never Be Touched By The Removal System,
& Then Was Flat Out Removed Without Any Reason Why, Just Simply,
Cause They Didn't Care To Provide One, ~___~
Then The Fact That They Started Giving Strange Attitude Out Of Nowhere
In Support Tickets, Like Neglect & Bullying... When Nobody Has Said
Anything Back... I Ask A Simple Question, Like Something About A Pixel,
Or Ask About Policies On Reviews Or Something... I See Absolutely Zero
Reason Why The Response Back Should Be A HATE SPEECH Response,
Specially Given It's The 1st Support Ticket In 4 Years, o___O
I Fully Disagree With You On This One About Your Topic Of Abuse, ~___~
---------------------------------------------------------------------------
4.) Understanding that your investment is not a guarantee.
While I Don't Disagree With You On This, I Don't Think It's Funny To
Bring Attitude To Your Customer Base If You Have Financial Problems,
& That You Should Lash Out At Your Customers This Way...
I Think It's Poor Business Practice To Do So, & Just Cause Things Are
Not Guaranteed, Don't Mean They Should Be Able To Sell Something,
Take It Away, Then Ask You To Do Shopping Sprees To Make Up For
What They Took From You, Just So They Can Take More Things Away...
You Also Forgot The Fact That??
In The Nothing Is Guaranteed Program Here??
I'm Still Part Of The Creator's Club, & Even Got Invited To Higher Position,
Yet I No Longer Have VIP, Which Today Is Actually Required For It...
Again, I'm Just Proving Yet Another Thing,
That Proves You Wrong... Because While Nothing Is Guaranteed,
There Has To Be Standards Which They Cannot Just Sell,
& Just Leave You With Nothing... If They Could, You Would
Think Every Company Would Do It To All Their Customers, o_____O
If You Said, They Wouldn't, Because It Would
Put Them Into A Non-Trustable Spot ??
Then All Your Doing Is Proving The Point That It's Wrong,
& Yet Again, Proving That It Is Just Theft After All, o_____O
-------------------------------------------------------------------
5.) "Go get ripped off and stop posting how much you love what they are doing to us..." There is a difference between loving something and talking about what is happening. It's kind of like the news in a sense. It's talking about what is happening. If there is any real emotional investment on my part, it's that I'm enjoying the back and forth.
There Is Also A Gigantic Difference In Ignoring What Is Going On With Shady Horrible Company Efforts,
& Actually Having To Celebrate The End Of A Company As They Quit For Reasons They Can't Continue For...
You Completely Act Like They Are Shutting Down,
When It's Been Clear For Many People, They Keep Saying They Aren't,
& You Don't Ask For Money When You Are In Shutting Down Phase,
That's What Many Call BAD SERVICE...
-------------------------------------------------------------------
6.) This Snippit Here:
go Kiss their butts then and join them in stealing our money
They know they can manipulate people like you
just accept it and tolerate being spit on and abused
go worship the IMVU throne as they take everything away that we paid for
Go get ripped off and stop posting how much you love what they are doing to us...
This Is Why Nobody Here Takes You Seriously,
Cause You Say Stuff Like This, One Might
Even Think Your Just A Bully Who Supports
Their Abuse, & Likes It When Theft Happens
To People... ~____~
Above All, How Do We Know You Don't Actually Work
For Them, Or Actually Work For Their Support,
Or Even So Much As Far As Cater To Their Tastes
As Just Another Suck Up To Company Loyalty? ~____~
Lastly, But Not Least ??
All Anyone Here Has Said For Many Years:
If The Company Is Just Going To Allow A New Desktop Experience On PC,
That Many People Would Much Prefer If They Leave The Classic Client Alone,
& Just No Longer Update The Product Anymore...
Why??
Cause It Wouldn't Be Classic, If You Constantly Keep Modernizing It,
Constantly Keep Freshly Updating It, & Such, ~_____~
If They Want To Do All That?? Then Go Do It With The New Desktop Client...
Nobody Would Complain, If They Simply Had Just Done That From The Start...
If You Say, Well It's Their Platform They Can Do What They Want??
--- Yes, They Can, But As A Customer I'm Not Obligated To Just Accept What They Do...
--- As A Customer, I Don't Have To Take BullSht, Just Cause It's Their Platform...
--- They Can Do What They Want, Sure, But A Customer Doesn't Have To Agree...
To Tell Me This Is Wrong, Just Simply, Cause A Customer Would Never Agree Then,
Would Only Promote That Companies Would Always Do This Then,
& Only Do The Opposite, Which Counter Productive, & Only Further Proving To The Point Here...
Now That I Said What I Said,
I Wish To No Longer Read, Nor Respond To Anything
That @Sarirea Has To Say Any Further, ~____~
Based On Their Overall Attitude Twords Others...
1 Votes
xxMandyxx posted 14 days ago
this is just straight up wrong,, WE DESERVE TO PLAY OUT PAID FOR MUSIC AS WE WISH.....OFFERING JUST A FEW THOUSAND CREDITS, which only covers 2 songs, not the thousands of tracks some us have, get real
2 Votes
Ravenrose76 posted 14 days ago
what ever it is its still all illegal and a infringement of consumer rights be a shame we all seat back and do nothing about it we can start by talking to people who know the laws of consumers because we paid for something we were led to believe we owned not rent a song.
2 Votes
PamelaAnderson posted 16 days ago
@YoshidaYui..Agreed 100%.....NONE OF US WILL EVER SPEND A DIME ON HERE ANYMORE......THEY CAN GO OUT OF BUSINESS NOW....NOBODY CARES ANYMORE...WE USED TO CARE SO MUCH...THEY KILLED OUR TRUST AND LOVE FOR THIS WEBSITE WITH THEIR ACTIONS AND GREED...AND NOW THEFT....
1 Votes
YoshidaYui posted 16 days ago
I have been on IMVU for 18 years and at one time had a group called the Ichiban Jpop Kurabu, with over 7 thousand members. Our whole thing was about the music, at the time there were thousands of people who were into ANIME groups and chat rooms, We opened up the first ASIAN music chat room on imvu featuring a first just Japanese music but expanded it to all ASIAN music and I had the most extensive ASIAN music library including Chinese, Thai, Vietnamese, Japanese, and Korean music ,.,all that is gone thanks to IMVU'S messing up their relationship with the music company , i am not even sure why i am writing this cause i know IMVU will probably quietly scrub all these complaints like they scrubbed the 65 pages of music data which showed all my purchases of music,, If i had known that IMVU could take away the music at any time they wished i would have never bought or spent thousands of dollars on music, I have decided i will no longer spend a penny on this website, for all i know they will take away all our purchases again in the future. If anyone is doing a class action law suit, i can not afford a lawyer but i will happily provide a statement about how i lost thousands of dollars of music. IMVU has messed up badly in the past and they stepped into this big time. I am on IMVU for my friends and no longer need to spend any more money on credits or anything else and they can keep their promo credits which are not worth spit. I may not leave this platform causes i am here for my friends only and will not spend another dollar on this website, this AND ALL the other messages will probably be scrubbed soon anyway,,, how typically IMVU.
3 Votes
Petrazzenka posted 17 days ago
Indeed
1 Votes
PamelaAnderson posted 17 days ago
@Sarirea...JUST GO AWAY AND GET LOST...NOBODY WANTS TO HEAR FROM YOU....nobody wants to hear your psycho babble any longer..go far away ...
1 Votes
Sarirea posted 19 days ago
@PamelaAnderson you told me that people were confused about what I have been writing, I still don't know exactly what you're talking about. I can't clarify what I don't know. There is more to unpack here, so i'm going to try.
"Why dont you go Kiss their butts then and join them in stealing our money" I don't consider it stealing. There are two reasons for this. Start with this basic question. Has features over the years been added, removed, or modified? If the answer is yes to either a feature being modified or removed. Then the music people bought was a feature that was added at some point and then removed at another point. Also, like I had said before. I'm used to a platform that gives people 14 days or 2 hours of use before they say no refunds. So when I see someone say something on the lines of, "I paid roughly one dollar for a single song that I had access to over a span of years and played countless times.." I'm having a hard time seeing that as stealing, and seeing it as the user got their moneys worth from that single song. Or any number of songs for that matter. And yes IMVU giving refunds for things purchased almost 6 months ago still from my perspective of what I'm used to seeing is being generous.
"They know they can manipulate people like you who wont stand up for what is right" I do stand up for what is right, but what is right can be subjective depending on the subject matter. In this case is what IMVU doing stealing or not? As I said previously I explained why I don't think it's stealing. I think in this case, it's people upset about losing a feature they invested in, that always carried the risk of being removed. Just like every other feature on this site. To include the possibility of the site itself just shutting down. And they got it in their head that this feature would always be around and not removed or altered.
"You just accept it and tolerate being spit on and abused" I don't think it's so much accepting being abused. I think it's more about coming to this site with the understanding that at any given time a feature can be removed or altered. And not lulling myself into a false sense of security. Every purchase I make keeps that in the back of my mind. Do I buy this with the understanding that it might not be there tomorrow? Yes I do. It's a risk I willingly choose to make by using a product that is not my property.
"so you just need to move on and go worship the IMVU throne as they take everything away that we paid for" This kind of ties into my previous comment of making a choice on what you choose to buy on this site or any site for that matter that deal with digital goods and services. Understanding that your investment is not a guarantee. No where in the TOS am I or anyone promised anything really. We buy products or services with a hope and dream, with zero promises.
"Thats why people think you work for them which you probably do anyways" People can think that they do all they want, but I think this is the third time now that I have clearly stated that I don't work for or are affiliated with IMVU. I think you would find in the TOS impersonating IMVU staff is a big no no. I think if I was though, why would I hide it? What's the worst someone would do? call me a name? spam my inbox?
"Go get ripped off and stop posting how much you love what they are doing to us..." There is a difference between loving something and talking about what is happening. It's kind of like the news in a sense. It's talking about what is happening. If there is any real emotional investment on my part, it's that I'm enjoying the back and forth.
0 Votes
PamelaAnderson posted 20 days ago
@Sarirea...Why dont you go Kiss their butts then and join them in stealing our money...People like you are why stuff like this happens...They know they can manipulate people like you who wont stand up for what is right...You just accept it and tolerate being spit on and abused.....Well the rest of us will NOT....so you just need to move on and go worship the IMVU throne as they take everything away that we paid for....You are not doing us as members any good...Thats why people think you work for them which you probably do anyways....Go get ripped off and stop posting how much you love what they are doing to us...
2 Votes
Sarirea posted 20 days ago
@PamelaAnderson yes, you would have to elaborate. You're saying "nobody has any clue, what you're talking about." What exactly have I said that's confusing? If I know where the confusion is coming from, I can always try and reword what I wrote so it's less confusing.
Talking about, doesn't always equate to defending. IE. I'm a HUGE supporter of people sharing ideas and having civil discourse. Just because I support everyone sharing their thoughts and ideas, doesn't mean that I have to support those ideas. It just means that I support the free exchange of ideas as a whole.
I think the issue may be that my bizarre talk as you worded it, isn't so much bizarre as it's just a different point of view outside of not grabbing a torch and pitchfork and joining the riot squad?
There is a form of tolerance, and there has to be tolerance on the side of the consumer to some degree. You have been on this site a long time I think you said about the number of years you had been collecting music. Has every change made to the site been to your liking? If not, but you're still here. That's called toleration.
As for tolerating myself. I don't agree fully. You mentioned you talked about Customer Service telling you that they don't make backups of the accounts correct? To which I said, "The not making a backup of each account seems a bit strange to me. Especially with how fragile technology is as a whole. I can understand why they wouldn't because of how much data it would require to do so. But at the same time, not having a failsafe in case of a system crash seems a bit dangerous. Not only for the consumer, but for the platform in general." That doesn't sound like tolerating their actions.
As far as the whole music fiasco is concerned. It's digital content and at what point can we realistically say we got our moneys worth from it? It's kind of like the example I used from Steam which is a gaming / software platform that you buy digital content with real money. They give you 14 days or up to 2 hours to decide before they say "NO REFUNDS!" This is why I said IMVU is being more than generous in that they are giving refunds from 6 months ago? regardless of the number hours played.
I think that is where my POV really comes from. Somebody buys a song on here, can play it for years and are upset that they are not getting a refund, when I'm used to a company saying. You have up to two hours or 14 days to figure it out before we give you no refund.
0 Votes
PamelaAnderson posted 20 days ago
@Sarirea...Me elaborate???? How about YOU elaborate..Nobody has any clue what you are talking about...You sound like you are a spokeperson defending them and then you talk bizarre acting like you are helping when in fact you are tolerating what they are doing to us....
2 Votes
Sarirea posted 21 days ago
@PamelaAnderson
Elaborate. There is much being talked about right now
0 Votes
PamelaAnderson posted 21 days ago
@Sarirea ..What in the world are you talking about ???????????????? You make absolutely no sense....
2 Votes
Sarirea posted 21 days ago
@Petrazzenka
Good question...
Going to start off by saying that this is an open forum where people talk. Most of the time the help and understanding I see given to people asking questions is. Here is how to report a user, here is how to file a help ticket, or here is how to contact customer support. That's not helping, that's passing the buck. It's dismissive, people get frustrated, people feel unheard.
So take this topic for example. Would someone rather hear. I know you have a concern, go file a help ticket? or Hey, I think I might know why things are happening, and this is what I was able to find out? In this case, almost everything they are looking for is in the TOS that was updated last year in October I believe.
People also have to understand that not every answer is going to be what they are hoping to hear. It's like the example I used with my mission to prove the officer was wrong and I was right. Only to find out I was wrong, even though I "knew" I was right.
So it's not so much someone trying to act like a rep from IMVU, which I even stated that I'm not. It's from a user to user trying to help bring an answer or pave the way for answers.
0 Votes
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