How to follow up on missing Credits on mobile (Android Users)

Modified on Thu, 14 Nov at 11:31 AM

Share this article! Here's a short link you can use: http://im.vu/help799

Looking for credits earned from one of our Offer Partners via IMVU Mobile? Our offer partners provide support for missing credits which they have offered. The best way to follow up on your missing credits is to get in touch with the offer partner directly. Please see the steps below:

STEP 1: Login to IMVU mobile, go to the Rewards tab, and select Earn Credits.

STEP 2: Tap Offers for Free Credits.

STEP 3: On the upper-left corner of your screen, tap on the hamburger menu (≡).

STEP 4: Select Status.

STEP 5: Tap Support to contact our third party partner.

I completed a Quest but didn’t receive Promo Credits. What should I do?

Please review your Credits Balance Log to check if you have already got the free Promo Credits. If not, please contact our support team for assistance.

For more information, kindly visit this article.

Want to learn more about Earning Credits? Check out other Credit-related articles here!

Report Button

Tapping the Report button will give you the option to follow up the missing credits directly from the partner offer.

If you're not seeing a Report button corresponding the offer, please go directly to the offer partner's website and look for their support link.

♕ Earn more rewards as a VIP! VIPs can now get 50% MORE Promo Credits when filling out Tap Research Surveys on our mobile app. If you aren’t a VIP yet, check out our VIP Program today!

Below are the usual status you will see:

Verifying. Started but not yet completed.
Pending. Waiting for confirmation from the 3rd party offer.
Completed. Completed offer.

Important: Some offers may ask you to make a purchase, so make sure you understand what are required to get your free IMVU Credits!