I was disabled for age misrepresentation. Why?

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According to our Terms of Service, users must be honest with the account information provided during signup. The welfare of the Community is important to us, and we want to ensure that using our platforms is safe for both adults and minors.

What is age misrepresentation?

The act of stating or implying a false age is considered age misrepresentation. 

I was joking about my age. Why did I get suspended?

Our Terms of Service states that a user should agree not to "Misrepresent your age in a manner that, if you are an adult, makes you appear to be a minor or, if you are a minor, is anything but your actual age."

How long will the account suspension last?

Age Misrepresentation is a major violation of our Terms of Service. To know the status of your account, please contact our support team through Live Chat or by submitting a Help Ticket.

Note: We’ve made it simple to reach us without signing in. Simply follow the steps outlined in this article.

Can I provide my documents to prove my age? 

For security reasons, we encourage users only to send documents if we ask for them. Please contact our support team through Live Chat or by submitting a Help Ticket for further assistance.

I am already Age Verified. Can I still be disabled for age misrepresentation?

Yes. Age Verified accounts can get disabled if we suspect that the age you provided during verification was falsified. In this case, you may be asked to provide your proof of age again. Please contact Customer Support through Live Chat or a Help Ticket for further assistance.

I picked a random date of birth during sign up. Is that considered a violation?

This will be considered Age Misrepresentation if it goes against our Terms of Service. For example, if a minor chooses an age aside from their actual age or an adult chooses an age of a minor.

What if my account was hacked at the time that my account was disabled for age misrepresentation?

If your account was hacked, you can contact our support team through Live Chat or by submitting a Help Ticket. Please keep in mind that you will need to verify your account information and, in some cases, provide proof of identity.

If you are unable to log in to your account, this article will show you how to contact us without signing in.

To learn more about what to do if your account was taken over, please visit this article.

Can hiding my age be a factor in getting disabled for age misrepresentation?

No. Hiding your age is not a factor in account disablement.

Note: If you are a minor (under 18 years old), you will not be able to hide your age.