IMVU Live Support

Posted over 1 year ago by Agrakor1

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Agrakor1

Is IMVU vip live support is disabled?

5 Votes

Davon posted over 1 year ago Best Answer

Hello All here is more details on the new IMVU Community center by staff:

https://support.imvu.com/support/discussions/topics/154001065289

Thanks

7 Votes

61 Comments

Roby3d posted over 1 year ago

I changed the VIP, I went to diamond, to have assistance on live chat, I've been waiting for more than an hour, nobody answers

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0 Votes

Agrakor1 posted over 1 year ago

Same have waited for an hour no body replies also submitted a ticket but no replies also there yet its been 4 hour the previous site was much better to be honest

4 Votes

Guest posted over 1 year ago

Apparently, the service is bad for everyone.

1 Votes

Shanny56 posted over 1 year ago

I’m having the same issue, there’s a pending charge on PayPal from them and I need them to cancel it through there system so I can work out what I need with them

0 Votes

Guest posted over 1 year ago

I had the same issue earlier, I got tired of waiting so I contacted them through via phone call and got my situation resolved. It took some time because they do things differently on call than they do on live chat. But it would be best to call them until live chat is running properly again. Hope this helps!

1 Votes

1tmz posted over 1 year ago

They need to fix this ASAP! I'm also paying for Diamond and waited over an hour & still no response, and now they are freakin closed for the day!

2 Votes

Isavu posted over 1 year ago

Esta atualização acabou com o chat ao vivo. Eu pago o VIP DIAMOND e estou esperando no chat há mais de duas horas e ninguém atende. IMVU pare de pegar nosso dinheiro e entregar um serviço ruim, volte ao que era antes com o chat ágil e realmente funcional.

2 Votes

Guest posted over 1 year ago

Why disable acct and never notice the owner she's VIP her account still there?

0 Votes

Salh85 posted over 1 year ago

hi imvu

my account ( SLZF@) has been delet i want restore pleas

1 Votes

Mividalokaa posted over 1 year ago

same thing today......but couldn't they first learn to use the new support and then make us pay for the new VIP?.....I'm paying for a service that I don't have....I pay for the VIP diamond and I should make a ticket?????this thing is crazy

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3 Votes

TrueleeDream posted over 1 year ago

I just waited an hour!!!!!! just to get a bot! So IMVU basically scammed creators into buying diamond VIP!!!!!

4 Votes

Davon posted over 1 year ago Answer

Hello All here is more details on the new IMVU Community center by staff:

https://support.imvu.com/support/discussions/topics/154001065289

Thanks

7 Votes

Meeows posted over 1 year ago Admin

We truly appreciate all the valuable input you’ve shared with us regarding our support system. As many of you know, we’ve recently transitioned to a new setup, and while our team is working hard to adapt, we acknowledge that the wait times for live support have been longer than usual. For this, we sincerely apologize.

Our virtual assistant is the first point of contact when you initiate a chat. However, rest assured that all chats will be answered in the order they come in and can still be connected to a live agent. We are continuously working on improving the response time and streamlining the process to better serve you.

Thank you for your understanding and patience during this transition period. Your feedback is invaluable in helping us improve, and we’re committed to delivering the support experience you deserve.

4 Votes

LeeCountry posted over 1 year ago

The Customer Service is working now!!!

1 Votes

Emiro97 posted over 1 year ago

The live chat isn’t working for me !!! I spent £30 and it’s been pending since YESTERDAY still isn’t active on my account. I’m so annoyed

0 Votes