Same have waited for an hour no body replies also submitted a ticket but no replies also there yet its been 4 hour the previous site was much better to be honest
3 Votes
R
Roby3dposted
5 months ago
I changed the VIP, I went to diamond, to have assistance on live chat, I've been waiting for more than an hour, nobody answers
I am in live chat since one hour and nobody answers
5 Votes
S
Simon0103posted
5 months ago
This is new Support? Pay a new VIP to stay hour in chat and none reply... ask more money for a bad service
5 Votes
l
llCARLOTAllposted
5 months ago
no entiendo como nos hacen pagar el vip diamond y le servicio es peor.
7 Votes
Davonposted
5 months ago
their team is still learning how to use the new one
7 Votes
S
Sharkspinposted
5 months ago
even the font on this new page looks like a downgrade... here are people trying to give IMVU money for upgrades and already paying for VIP tiers and NO ONE IS ANSWERING!? It literally says "replying in under 2 minutes" at the top... what a joke! I'm trying to get help with a big transaction and upgrade to emerald and no one is answering. Is IMVU hiring? Because the customer service does need to step up.
9 Votes
Lkiaposted
5 months ago
I have the VIP EMERALD AND I HAVE TO WAIT FOR AN ASSISTANT .. great people that doesn't work
7 Votes
M
Mividalokaaposted
5 months ago
I pay for diamond vip and no one answers in chat...this is not correct
9 Votes
L
LeeCountryposted
5 months ago
It is not working for me either! Come on IMVU get your stuff together!
4 Votes
R
RomyChanelposted
5 months ago
On top of that...paying people are waiting to get help and go into live chat only to find out...NOBODY IS AT THE DESK!
11 Votes
R
RomyChanelposted
5 months ago
How can it be that people pay for VIP-Diamond having Live-Support and NOBODY from IMVU is posting something about this!?
Is there someone from VU who can explain why the live chat is now answered by a Imvu Virtual Assistant???
14 Votes
B
Badriyanaposted
5 months ago
over an hour and no answer, paying for Diamond and no response
9 Votes
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Is IMVU vip live support is disabled?
5 Votes
Davon posted 5 months ago Best Answer
Hello All here is more details on the new IMVU Community center by staff:
https://support.imvu.com/support/discussions/topics/154001065289
Thanks
4 Votes
61 Comments
Agrakor1 posted 5 months ago
Same have waited for an hour no body replies also submitted a ticket but no replies also there yet its been 4 hour the previous site was much better to be honest
3 Votes
Roby3d posted 5 months ago
I changed the VIP, I went to diamond, to have assistance on live chat, I've been waiting for more than an hour, nobody answers
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0 Votes
Roby3d posted 5 months ago
after 45 minuts... is the desert... zzzzzzzz
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0 Votes
Simon0103 posted 5 months ago
i upgrade my latest comment... now is 1 hour and half i waiting in chat... but nothing happing more
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6 Votes
Mividalokaa posted 5 months ago
I am in live chat since one hour and nobody answers
5 Votes
Simon0103 posted 5 months ago
This is new Support? Pay a new VIP to stay hour in chat and none reply... ask more money for a bad service
5 Votes
llCARLOTAll posted 5 months ago
no entiendo como nos hacen pagar el vip diamond y le servicio es peor.
7 Votes
Davon posted 5 months ago
their team is still learning how to use the new one
7 Votes
Sharkspin posted 5 months ago
even the font on this new page looks like a downgrade... here are people trying to give IMVU money for upgrades and already paying for VIP tiers and NO ONE IS ANSWERING!? It literally says "replying in under 2 minutes" at the top... what a joke! I'm trying to get help with a big transaction and upgrade to emerald and no one is answering. Is IMVU hiring? Because the customer service does need to step up.
9 Votes
Lkia posted 5 months ago
I have the VIP EMERALD AND I HAVE TO WAIT FOR AN ASSISTANT .. great people that doesn't work
7 Votes
Mividalokaa posted 5 months ago
I pay for diamond vip and no one answers in chat...this is not correct
9 Votes
LeeCountry posted 5 months ago
It is not working for me either! Come on IMVU get your stuff together!
4 Votes
RomyChanel posted 5 months ago
On top of that...paying people are waiting to get help and go into live chat only to find out...NOBODY IS AT THE DESK!
11 Votes
RomyChanel posted 5 months ago
How can it be that people pay for VIP-Diamond having Live-Support and NOBODY from IMVU is posting something about this!?
Is there someone from VU who can explain why the live chat is now answered by a Imvu Virtual Assistant???
14 Votes
Badriyana posted 5 months ago
over an hour and no answer, paying for Diamond and no response
9 Votes