IMVU Live Support

Posted 5 months ago by Agrakor1

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Agrakor1

Is IMVU vip live support is disabled?

5 Votes

Davon

Davon posted 5 months ago Best Answer

Hello All here is more details on the new IMVU Community center by staff: 

https://support.imvu.com/support/discussions/topics/154001065289


Thanks

4 Votes


61 Comments

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A

Agrakor1 posted 5 months ago

Same have waited for an hour no body replies also submitted a ticket but no replies also there yet its been 4 hour the previous site was much better to be honest

3 Votes

R

Roby3d posted 5 months ago

I changed the VIP, I went to diamond, to have assistance on live chat, I've been waiting for more than an hour, nobody answers

0 Votes

R

Roby3d posted 5 months ago

after 45 minuts... is the desert... zzzzzzzz

0 Votes

S

Simon0103 posted 5 months ago

i upgrade my latest comment... now is 1 hour and half i waiting in chat... but nothing happing more

6 Votes

M

Mividalokaa posted 5 months ago

I am in live chat since one hour and nobody answers

5 Votes

S

Simon0103 posted 5 months ago

This is new Support? Pay a new VIP to stay hour in chat and none reply... ask more money for a bad service

5 Votes

l

llCARLOTAll posted 5 months ago

no entiendo como nos hacen pagar el vip diamond y le servicio es peor. 

7 Votes

Davon

Davon posted 5 months ago

 their team is still learning how to use the new one

7 Votes

S

Sharkspin posted 5 months ago

even the font on this new page looks like a downgrade... here are people trying to give IMVU money for upgrades and already paying for VIP tiers and NO ONE IS ANSWERING!?  It literally says "replying in under 2 minutes" at the top... what a joke!  I'm trying to get help with a big transaction and upgrade to emerald and no one is answering.  Is IMVU hiring?  Because the customer service does need to step up.  

9 Votes

Lkia Lkia

Lkia posted 5 months ago

I have the VIP EMERALD AND I HAVE TO WAIT FOR AN ASSISTANT .. great people that doesn't work

7 Votes

M

Mividalokaa posted 5 months ago

I pay for diamond vip and no one answers in chat...this is not correct

9 Votes

L

LeeCountry posted 5 months ago

It is not working for me either! Come on IMVU get your stuff together!

4 Votes

R

RomyChanel posted 5 months ago

On top of that...paying people are waiting to get help and go into live chat only to find out...NOBODY IS AT THE DESK!

11 Votes

R

RomyChanel posted 5 months ago

How can it be that people pay for VIP-Diamond having Live-Support and NOBODY from IMVU is posting something about this!?

Is there someone from VU who can explain why the live chat is now answered by a Imvu Virtual Assistant??? 

14 Votes

B

Badriyana posted 5 months ago

over an hour and no answer, paying for Diamond and no response

9 Votes