17 days and still no reply to my ticket

Posted 17 days ago by Guest

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Guest

I recently tried to cancel my request to delete my account they asked for further info so they could give me the best solution that was 17 days ago which I immediately replied to when it first came through . Now 17 days later and no response and still says status : waiting on agent . I read tickets are answered 1-5 days none vip and it’s went far past that :( I feel like I’m being ignored so they don’t have to give me my account back which was NOT taken from me I choose to delete it thinking I would not return and it’s in the 30 days period so I am able to receive it back right now but the longer it takes to get a reply I won’t be able to get it back ….. HELP :)

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8 Comments

Ashleyellen posted 14 days ago

You should receive ticket .

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Ashleyellen posted 14 days ago

I pass it to staff

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Guest posted 14 days ago

20 days now @ashleyellen my number ticket is #402824 but now I’m not in the 30 day period so chances are I’ve permanently lost my account due to not being answered once I submitted my security info 20 days ago so I think I’ll be leaving imvu permanently thank you anyways

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Ashleyellen posted 15 days ago

hello , @Guest

How long have you not get the response ?

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Ashleyellen posted 15 days ago

Hello, @Ochrehydrogen0578

Since you’re vip. Try again to go on live chat it open 6am-6pm pst

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Ochrehydrogen0578 posted 15 days ago

Hi I’m an vip account and I have seen that chat online with support doesn’t work.. I opened a ticket 4 days ago ..and it’s still on waiting on agent. Can you help me please? Ticket 423803

Thanks

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Ashleyellen posted 17 days ago

Hello, I will pass it to staff .

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Guest posted 17 days ago

#402824 is my ticket number

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