So my partner's VU classic suddenly started freezing and crashing instantly on opening. This happens immediately every single time it's opened. He sent a support ticket but the "support" just keeps repeating "uninstall, delete appdata, reboot, reinstall".
He has done "uninstall, delete appdata, reboot, reinstall" 10+ times Virus/malware scan has been run.
Checked to see if antivirus was blocking IMVU.
Updated Windows.
We usually use an older version of classic, but the new one has been tried too.
Runs on Win10 with an admittedly older PC, but it worked fine, nothing changed, and now it doesn't.
What else can he try to fix this besides the insanity of repeating the same actions and expecting different results?
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NekoRyujiposted
17 days ago
Nevermind he fixed it himself with a free map destroyer. Suggestion for you all if the copypasta "tech support" doesn't work.
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NekoRyujiposted
17 days ago
Yeah see... that's what i mean about repeating the same things and expecting different results. I said... "He sent a support ticket". Good job proving me right.
So my partner's VU classic suddenly started freezing and crashing instantly on opening. This happens immediately every single time it's opened. He sent a support ticket but the "support" just keeps repeating "uninstall, delete appdata, reboot, reinstall".
He has done "uninstall, delete appdata, reboot, reinstall" 10+ times
Virus/malware scan has been run.
Checked to see if antivirus was blocking IMVU.
Updated Windows.
We usually use an older version of classic, but the new one has been tried too.
Runs on Win10 with an admittedly older PC, but it worked fine, nothing changed, and now it doesn't.
What else can he try to fix this besides the insanity of repeating the same actions and expecting different results?
0 Votes
3 Comments
NekoRyuji posted 17 days ago
Nevermind he fixed it himself with a free map destroyer. Suggestion for you all if the copypasta "tech support" doesn't work.
0 Votes
NekoRyuji posted 17 days ago
Yeah see... that's what i mean about repeating the same things and expecting different results. I said... "He sent a support ticket". Good job proving me right.
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Ashleyellen posted 17 days ago
Hello, @NekoRyuji
Contact imvu https://support.imvu.com/support/tickets/new
how to contact imvu and reply http://im.vu/help1097
how to created ticket on mobile http://im.vu/help769
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