Been weeks and my live room is still unavailable to enter. I took all steps and still to No avail. Can anyone help?
1 Votes
1 Comments
Petrazzenkaposted
21 days ago
There are a lot of required steps one needs to complete in the correct way to create official rooms open to the general public, especially if one wishes to host a live room.
It stands to reason if your live room isn't available to enter then the likely cause is one or more of those required steps weren't done correctly.
If you file a help ticket then you will most likely be advised to make sure that you completed each of those required steps correctly.
Only file a help ticket after you tried to troubleshoot a problem yourself so you can tell the support staff everything you tried and provide screenshots of those things you tried to solve the problem. Doing it this way will later save you much time and frustration when communicating with the support staff which is often a task in itself. This is mostly because the back and forth dialog is very slow; there seems to be some waiting time to get replies back.
In the end the only person that can solve such problems is oneself or someone one knows in real life with computer skills. This is because IMVU support staff can't come to to your location to manually use your keyboard to do such tasks; they can only ask if you tried "this and that".
Good luck figuring out what the problem was and then solving it.
Been weeks and my live room is still unavailable to enter. I took all steps and still to No avail. Can anyone help?
1 Votes
1 Comments
Petrazzenka posted 21 days ago
There are a lot of required steps one needs to complete in the correct way to create official rooms open to the general public, especially if one wishes to host a live room.
It stands to reason if your live room isn't available to enter then the likely cause is one or more of those required steps weren't done correctly.
If you file a help ticket then you will most likely be advised to make sure that you completed each of those required steps correctly.
Only file a help ticket after you tried to troubleshoot a problem yourself so you can tell the support staff everything you tried and provide screenshots of those things you tried to solve the problem. Doing it this way will later save you much time and frustration when communicating with the support staff which is often a task in itself. This is mostly because the back and forth dialog is very slow; there seems to be some waiting time to get replies back.
In the end the only person that can solve such problems is oneself or someone one knows in real life with computer skills. This is because IMVU support staff can't come to to your location to manually use your keyboard to do such tasks; they can only ask if you tried "this and that".
Good luck figuring out what the problem was and then solving it.
0 Votes
Login to post a comment