FAQ About Credits

Modified on Fri, 13 Sep at 12:33 PM

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Here are some Frequently Asked Questions about the IMVU Credits.

How to Earn Credits?

There are many exciting ways to earn credits in IMVU. Check out our Earn Credits page for updates on new and exciting ways on how you can earn credits. Here are several examples:

Completing Partner Offers
Verifying Your Email
Reviewing Products
Completing a Survey
Joining the Creator Program
Watching Video Ads

How to Purchase Credits?

You can easily purchase credits in order to make your IMVU experience more enjoyable. Having more credits means you can buy everything from skin tones, makeup, and clothing to rooms, furniture, and stickers for your avatar's profile. Click on the IMVU platform you are using below to see the steps for buying credits:

What to Do When Encountering Problems Purchasing and Utilizing Credits.

If you are experiencing difficulties purchasing and/or using your credits, you may want to check first your account's transaction history. To review your account's transaction history, click here. You may file a support ticket or give us a call if the issue persists.

How to Redeem Credits Using Your IMVU Gift Card?

Before purchasing or redeeming credits using an IMVU Gift Card, please read the Terms and Conditions.

To redeem your card, go to the IMVU Gift Cards page, find the redemption code located on the back of the IMVU Gift Card, enter the code in the field provided, and then click the Redeem Now!! button.

Click here for the detailed steps.

How long does the process take to earn credits after I complete the survey/special offer/required purchase?

There are dozens of unique offers and many have different timelines for completion. However, before you begin, you can frequently see the expected timeline for credit delivery. In some cases, IMVU Credits can take two or more days to appear, so please be patient. Kindly closely read any offer details.

I completed a partner offer. Where are my credits?

There are cases when IMVU Credits can take two or more days to appear, so please be patient. Please closely read any offer details.

There are series of issues which may complicate the delivery of IMVU Credits. Common issues include:

If you have ad-blocking software, which prevents advertisers from placing the cookies required to track the offer
If your browser does not accept third-party cookies
If you have software on your computer that hijacks the cookies and credits the offer completion to another company
If you did not qualify for the offer due to your age or location

For more information on the topic, check out this article.

NOTE: All offers are provided by external partners. IMVU has no direct control over them. Please do not email IMVU or the external partners to check on your status.