Resolving Currency Exchange Problems Through CurrencyConnect
STEP 1: Go to your account's credits balance log page and look for a transfer of credits either into or out of your account.
STEP 2: You may also try checking your balances on both MeetMe and IMVU to confirm that the exchange did not occur.
STEP 3: If an error occurs, please contact Customer Service to investigate on your concern. Go to Help Center, then click on Get Support, and then click the link to submit a case. Please provide the following information, along with other details, when filing a request support ticket:
- The site where you initiated the exchange
- The amount you were trying to exchange
- The time the exchange took place