Tackling Censorship and Building a Safer Community

@doompixie that is good to know but I don't understand why the chat client needs any form of censorship??? How do they expect to keep customers if they do this? I've been on imvu since 2007, I come and go. Most of the people I knew back then have left.

@Crassa - this was impacting us in classic client, but we agree 1000%, otherwise 

When it comes to unnecessary censorship impact matters more than intent. There is zero need, zero need to censor the chats people are having while using the client. Does this censorship only apply to the web client or new client? Are people like me who still use the classic client exempt from this censorship?

It's out of hand. My husband and I can't even have convo sometimes without being censored and we're in our pc shared or married room. Keeps getting worse too, random stuff bleeped for what. 

EPIC. IT'S HAPPENING AGAIN. THANKS IMVU.

We should not be having this debate at all...if we are in out own room then we should be able to say w.e we want...if someone dont like it they can leave the room any time...their should be no word restriction in out own room..been off imvu for a few weeks and to come back to this after like 14yrs on imvu...nope go filter public rooms instead...

@Doompixie 

Thank you for taking the time to share your thoughts with us. I want to reassure you that we deeply value the feedback from our community, as it plays a vital role in shaping our decisions and priorities. We understand that some recent updates have felt frustrating, and while our execution may not always be perfect, please know that our intention is genuinely to create a safe and positive experience for all of our users.

We’re actively working to address both current issues and longer-standing ones, including improving moderation tools and tackling the challenges posed by spam bots. Our focus remains on balancing proactive measures with community-driven changes, and feedback like yours is crucial in guiding these efforts.

Please continue to share your honest insights as we listen closely to what our community has to say. We’re committed to learning from this feedback and growing in ways that make a meaningful difference. Thank you for your patience and for being part of the IMVU community. Your voice truly matters to us.

Answer this @Meeows:

if the room is actively monitored, by a moderation team that already reports/kicks people for violating these rules, why are we having AI (and VERY poorly trained and calibrated AI) at all? Actively and well monitored rooms don't need it, don't want it, and - in fact - you are going to be actively driving away an already shrinking customer base.

Add in the spam bots to take people to sites where they can stalk other people's presence on IMVU, and it makes customers even more irritated. You can break our legitimate conversations (and not for the first time!), but you can't proactively stop these spam bots?

IMVU's idea of "customer service" has become a joke. I started here almost 4 years ago, and VIP support then actually meant something. Now? I'm not so sure and it isn't worth my money being spent to support your product, when you're barely even supporting it, yourselves.

This entire "issue" is ridiculous. You're bleeding customers and keep adding new functions (hello, useless AP+) and still aren't fixing existing problems that are driving your users away.

I won't be buying credits again. Period. When IMVU starts to take customers seriously, and fixing some of the long backlog of issues that affect the quality of service, I might reconsider. Whether I cancel VIP in the next month or two really depends on whether IMVU and their staff actually does anything more than throw gifts and irrelevantly tell us how yummy our dinner choices were, especially when the customer is already irritated.

Just our two cents, IMVU. Don't waste them. You're not going to get many more, at this rate, from me. :)

/rant off

This is infringement upon our rights and shouldn't be censoring our PRIVATE conversations.

IMVU can be "safe" without my money. No more VIP for these lunatics.

Thank you all for your feedback and reports regarding content restrictions. We have made adjustments to address this issue, and we encourage you to let us know if you continue to experience any problems. Our main goal is to maintain a respectful environment while also allowing for diverse expressions. We appreciate everyone’s input in helping us achieve this balance.

I am being censored alone in my own private AP room. This is completely outrageous. IMVU have known about this for over a month and have not fixed the issue. Why are private chats in private rooms of AP users even subject to the filter? 

I got censored for saying "splice", VU really?

really VU, i got censor for saying the word " Splice" oh what am I missing?

In all the 14+ years I have been here on IMVU, and the countless amount of money I have invested in this, and I can't talk about food choices? and I have to use a second language (which didnt get censored as you can see) to relay my message to the people in the room. I see why people leaving, this is out of hand, and as a long-time User I dont want excuses and water-down apologies! FIX IT!!!

@ Sylaraia and Doompixie. Thank you for bringing this to our attention. This is certainly not something we intend to censor, and we will review the moderation tool to improve its settings. 

On a lighter note, that menu sounds delicious! :)