Guidelines for sending your ID and Selfie with ID

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REMEMBER:  Please do not send us your selfie or ID photos unless we ask for them.

For scenarios that require you to send your ID and your selfie with ID, you will need to submit two images:

• The ID
• A picture of you holding the ID next to your face

The ID 

The ID must show necessary information such as your complete name, date of birth, expiration date and your photo. The quality of the image must be appropriate to be valid. 

Here’s an example of a valid ID attachment:

The following would make the ID invalid:
1. Blurry, grainy, dark, or in any way unreadable photos.
2. Photocopied documents.
3. Expired documents.
4. IDs with non-Roman Alphabet characters and no English translations.
5. Covering essential parts of the ID, like your name and photo
 

A picture of you holding the ID next to your face

When taking the selfie, make sure both your face and your ID are clearly visible, along with the photo on the ID. None of the documents should be covering your face. Do not send separate pictures of yourself without holding the documents. These will not be accepted.

Here is an example of a proper Selfie with an ID:

The following would make the Selfie with ID invalid:
1. Blurry, grainy, dark, or in any way unreadable photos.
2. Photocopied documents.
3. Expired documents.
4. IDs with non-Roman Alphabet characters and no English translations.
5. Covering essential parts of the ID, like your name and photo

Selfie Tips:

• Ask for assistance from a family member or friend to take a picture of you holding your ID.
• Make sure that your fingers do not cover any details on your ID while holding it.
• Make sure your entire face is visible in the photo and that the information on your ID is legible. Avoid wearing sunglasses, caps, or masks.
• Mirror selfies will not be accepted.
• Pictures of yourself without holding the documents will not be accepted.
• Pictures of you holding your ID but not showing your entire face will not be accepted.

To attach and send documents in tickets and chats, check out this article. 

If you have other questions, contact our support team for assistance. You can contact support through Live Chat (for VIP users) or create a help ticket.

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