[Archived - RigsK] Earn Money Payout Issues June 6 and 7

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Posted by “RigsK” on June 07, 2022.

[Archived]

Hi Creators,

This is an update to the original post, just to make things more clear.

There are two issues going on.

1 - Failed Payout June 6 - We experienced a technical issue with payouts. All payouts were initiated but failed, and the money was put back on each Creator's Earn Money balance. 156 Creators were affected. If you see an issue with your approved payout, please request another payout today and the team will put a priority on processing it.

2 - Mistaken Payout June 7 - if you received a payout on June 7 between 1pm and 2pm Pacific Time those payments were made by mistake. Please don't cash them out. We're working through the issue right now.

We apologize for the inconvenience and the frustration!

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Community posted 5 months ago Admin

Posted by “Ericfr” on June 12, 2022.

[Archived]

There's 3 things to say about this situation:

1/ Issues happen ! Even critical issues happen. This close to 2 weeks for many creators not having been paid is a critical business issue.

2/ When such a critical issue happens it's up to IMVU to fix it. The proposition to ask creators to write a new request doesn't seem fair at all. I'm thinking of all the creators who didn't find this discussion thread and are anxiously wondering if IMVU is not going out of business because they are not paying their creators... It's critical to me that this situation is fixed during the week-end and that all the creators that have not been paid be paid on monday.

3/ The consequences of this issue must be anticipated. The first one I see is that it's of course not acceptable that the 30 days before asking for a new payment apply this time and that the next payment request must be accepted by the end of this month for a monthly payment (for those using this type of demand) by the beginning of next month. It's the minimal IMVU should do here.

In those times where the inflation is absolutly stunning all over the world. I'm seing prices take 50% on common goods in France over the past few monts, IMVU needs to wake up and show some respect to its creators about this issue with creators payments.

Finally, I do hope that IMVU use this critical issue to focus on prioritising revenue increases of their active pro creators. Offering all users to become a creator and redirect the sales towards the mass of users opening their little amator shop to the expense of the pro active creators has been such a destructor of value added that I can only pray someone at IMVU with some sens of responsability and compassion for its creators does change this paradigm for good.

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Community posted 5 months ago Admin

Posted by “Polystyrene” on June 11, 2022.

[Archived]

@RigsK could we get confirmation that this won't affect our MASA?

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Community posted 5 months ago Admin

Posted by “DramiraAzaraak” on June 11, 2022.

[Archived]

I placed two request, the first failed and the amount bounced back. The second one has been unassigned for 7 days now and in total I been waiting 11 days and I haven't heard anything. What should I do now? I need to pay bills in real and I'm already late with them!

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Community posted 5 months ago Admin

Posted by “LittleFatBird” on June 11, 2022.

[Archived]

@RigsK I have had a help ticket open since 04/06/22 on this with NO RESPONSE since 05/16/22 and it is NOW 06/10/22... nearly a MONTH with no response... I cannot submit a normal payout request because it is below the $50 minimum AND you all changed things so I can't earn cash now without VIP even though I was able to for a couple of YEARS.

I just want what I'm owed in my available balance so I can delete this account.

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Community posted 5 months ago Admin

Posted by “DarkAngel5” on June 11, 2022.

[Archived]

It appears I was mistakenly sent money as well.

-Imma gunna keep it! Gimmie da monieeeeeee

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C

Community posted 5 months ago Admin

Posted by “RigsK” on June 10, 2022.
[Archived]
@HunnyHer the team will send you an email confirmation, which will arrive soon. They are recording the returns right now. Greatly appreciate your help!

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Community posted 5 months ago Admin

Posted by “RigsK” on June 10, 2022.
[Archived]
@Notorious the team will send you an email confirmation, which will arrive soon. They are recording the returns right now. Greatly appreciate your help!

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Community posted 5 months ago Admin

Posted by “Notorious” on June 10, 2022.
[Archived]
side note: finding THIS forum post was not easy. A homepage message to ALL creators would be smart. I thought maybe you were rewarding me for some item you falsely removed from my catalog or for being a 16 year user in this site. MANY people are probably thinking the same thing with no communication from you.

It isn't difficult to send a homepage message with a link to this discussion. #JustSaying

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Community posted 5 months ago Admin

Posted by “Notorious” on June 10, 2022.
[Archived]
How will you notify us that you received the money back? I returned the money you accidentally sent me.

And can you verify this won't become an issue on our tax reports that we received money that we returned?

TIA

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Community posted 5 months ago Admin

Posted by “Whims” on June 10, 2022.
[Archived]
@RigsK - I've sent a message to your vu inbox; I was sent three mistaken payments and I need to identify which alt accounts they originated before I send back the payments. Thank you!

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C

Community posted 5 months ago Admin

Posted by “SweetCryssy” on June 10, 2022.
[Archived]
@RigsK
This "unassigned" payout request that is just stuck in the que is the issue. Until it's removed, I cannot make another request for a payout. I've put in a help ticket to have it removed, but after reading that LittleFatBird has been trying for months to get the pending payout removed from her account and has been sitting here..unable to get it resolved, leaves me little hope, I'll get my issue solved at all. The fact that this issue is on YOUR end..and you guys have to fix it..sort of leaves our hands tied. But one thing I won't do..is wait MONTHS to get paid. IMVU screwed up..it shouldn't be up to us..to have to fight to fix the issues YOU caused. It's not rocket science, I don't know why this company has to make everything 100x's harder then it needs to be.

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Community posted 5 months ago Admin

Posted by “HunnyHer” on June 10, 2022.
[Archived]
@rigsk I have sent the money back via Paypal. Can I get some kind of confirmation that it was received and have you make sure my pending payout gets paid on that acct - it was an alt (TinyTatorTots) is the name the money was sent to. Thank You!!

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Community posted 5 months ago Admin

Posted by “RigsK” on June 10, 2022.
[Archived]
Hi @RainLTD! If you could please message [email protected] with the following info we can figure it out. Thank you!
1) Amount you sent back
2) Avatar or account number associated with (what you thought was a) mistaken payment

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Community posted 5 months ago Admin

Posted by “RainLTD” on June 10, 2022.
[Archived]
@RigsK
What if you sent a payment back, and you realize that the payout wasn't made between 1 and 2 ? Thats whats happening to me right now.

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C

Community posted 5 months ago Admin

Posted by “RigsK” on June 10, 2022.
[Archived]
We'll check on that for you. Thank you @SweetCryssy !

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Posted by “RigsK” on June 07, 2022.[Archived] Hi Creators,This is an update to the original post, just to make things more clear. There are two issues going on. 1 - Failed Payout June 6 - We experienced a technical issue with payouts. All payouts were initiated but failed, and the money was put back on each Creator's Earn Money balance. 156 Creators were affected. If you see an issue with your approved payout, please request another payout today and the team will put a priority on processing it. 2 - Mistaken Payout June 7 - if you received a payout on June 7 between 1pm and 2pm Pacific Time those payments were made by mistake. Please don't cash them out. We're working through the issue right now. We apologize for the inconvenience and the frustration!

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