This is an update to the original post, just to make things more clear.
There are two issues going on.
1 - Failed Payout June 6 - We experienced a technical issue with payouts. All payouts were initiated but failed, and the money was put back on each Creator's Earn Money balance. 156 Creators were affected. If you see an issue with your approved payout, please request another payout today and the team will put a priority on processing it.
2 - Mistaken Payout June 7 - if you received a payout on June 7 between 1pm and 2pm Pacific Time those payments were made by mistake. Please don't cash them out. We're working through the issue right now.
We apologize for the inconvenience and the frustration!
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Communityposted
5 months ago
Admin
Posted by “Wraak” on June 09, 2022.
[Archived]
@RigsK so you see.
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Communityposted
5 months ago
Admin
Posted by “Wraak” on June 09, 2022.
[Archived]
I got one too and got ABSOLUTELY NO COMMUNICATION WHATSOEVER from imvu. Nothing in my inbox. No emails no nothing telling me it was a mistake. By the time I was shown this by another creator an autopay bill already took a portion of what was mistakenly given to me.
So what’s going to happen. If I had gotten better/sooner communication I would have tried to prevent that.
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C
Communityposted
5 months ago
Admin
Posted by “Ahndante” on June 09, 2022.
[Archived]
This is outrageous. I literally cannot believe this.
I got 75$ and didn't realize it. I have things set up to autopay off my paypal, half of that was gone before I even knew it was there. I'd love to give it back but I don't have all of it anymore, and since your payouts aren't working I'm not going to be getting paid out to pay it back, either. I cannot wrap my head around what an absolute mess this is. My faith in IMVU was hanging by a very thin thread as it was and THIS has just completely destroyed it. I don't know if I want my paypal linked to IMVU if y'all are going to be sending random amounts and then trying to take them back.
What happens when I received 75 I didn't ask for because of a mistake, but y'all turn around and try to take 400 back because of another mistake? Am I just supposed to eat 300+ dollars? I don't know, man... I think this is my final straw with IMVU. This is the most ridiculous thing I've ever seen.
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C
Communityposted
5 months ago
Admin
Posted by “RigsK” on June 08, 2022.
[Archived]
Our apologies about all this.
Payment that you didn't request - if you see a payment that you didn't request, please don't cash it out. We're working through it.
Failed payment - if your requested payout failed, please submit a new ticket asking for payout and they'll prioritize it.
@Aislinn @Unequal @SirenaRoga - see above.
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C
Communityposted
5 months ago
Admin
Posted by “Aislinn” on June 08, 2022.
[Archived]
I was one of the 156. I put in a second request yesterday, so hopefully, that helps. ❤️
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Communityposted
5 months ago
Admin
Posted by “Unequal” on June 08, 2022.
[Archived]
I was also super unlucky being that both 2 payouts I request every month both seem to have failed.
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C
Communityposted
5 months ago
Admin
Posted by “Unequal” on June 08, 2022.
[Archived]
@RigsK Do you know how fast 'priority' may mean? I've been waiting for the payout for 8 days now. Very stressful this situation.
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C
Communityposted
5 months ago
Admin
Posted by “SirenaRoga” on June 08, 2022.
[Archived]
Same here - also received a payment I didn't request. I logged a ticket for it but see now it's a bigger issue
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Communityposted
5 months ago
Admin
Posted by “Polystyrene” on June 08, 2022.
[Archived]
@RigsK I think something else is going on with this issue - I received a payment but I did not request one. Will email you with details.
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Posted by “RigsK” on June 07, 2022.
[Archived]Hi Creators,
This is an update to the original post, just to make things more clear.
There are two issues going on.
1 - Failed Payout June 6 - We experienced a technical issue with payouts. All payouts were initiated but failed, and the money was put back on each Creator's Earn Money balance. 156 Creators were affected. If you see an issue with your approved payout, please request another payout today and the team will put a priority on processing it.
2 - Mistaken Payout June 7 - if you received a payout on June 7 between 1pm and 2pm Pacific Time those payments were made by mistake. Please don't cash them out. We're working through the issue right now.
We apologize for the inconvenience and the frustration!
0 Votes
84 Comments
Community posted 5 months ago Admin
Posted by “Wraak” on June 09, 2022.
[Archived]@RigsK so you see.
0 Votes
Community posted 5 months ago Admin
Posted by “Wraak” on June 09, 2022.
[Archived]I got one too and got ABSOLUTELY NO COMMUNICATION WHATSOEVER from imvu. Nothing in my inbox. No emails no nothing telling me it was a mistake. By the time I was shown this by another creator an autopay bill already took a portion of what was mistakenly given to me.
So what’s going to happen. If I had gotten better/sooner communication I would have tried to prevent that.
0 Votes
Community posted 5 months ago Admin
Posted by “Ahndante” on June 09, 2022.
[Archived]This is outrageous. I literally cannot believe this.
I got 75$ and didn't realize it. I have things set up to autopay off my paypal, half of that was gone before I even knew it was there. I'd love to give it back but I don't have all of it anymore, and since your payouts aren't working I'm not going to be getting paid out to pay it back, either. I cannot wrap my head around what an absolute mess this is. My faith in IMVU was hanging by a very thin thread as it was and THIS has just completely destroyed it. I don't know if I want my paypal linked to IMVU if y'all are going to be sending random amounts and then trying to take them back.
What happens when I received 75 I didn't ask for because of a mistake, but y'all turn around and try to take 400 back because of another mistake? Am I just supposed to eat 300+ dollars? I don't know, man... I think this is my final straw with IMVU. This is the most ridiculous thing I've ever seen.
0 Votes
Community posted 5 months ago Admin
Posted by “RigsK” on June 08, 2022.
[Archived]Our apologies about all this.
Payment that you didn't request - if you see a payment that you didn't request, please don't cash it out. We're working through it.
Failed payment - if your requested payout failed, please submit a new ticket asking for payout and they'll prioritize it.
@Aislinn @Unequal @SirenaRoga - see above.
0 Votes
Community posted 5 months ago Admin
Posted by “Aislinn” on June 08, 2022.
[Archived]I was one of the 156. I put in a second request yesterday, so hopefully, that helps. ❤️
0 Votes
Community posted 5 months ago Admin
Posted by “Unequal” on June 08, 2022.
[Archived]I was also super unlucky being that both 2 payouts I request every month both seem to have failed.
0 Votes
Community posted 5 months ago Admin
Posted by “Unequal” on June 08, 2022.
[Archived]@RigsK Do you know how fast 'priority' may mean? I've been waiting for the payout for 8 days now. Very stressful this situation.
0 Votes
Community posted 5 months ago Admin
Posted by “SirenaRoga” on June 08, 2022.
[Archived]Same here - also received a payment I didn't request. I logged a ticket for it but see now it's a bigger issue
0 Votes
Community posted 5 months ago Admin
Posted by “Polystyrene” on June 08, 2022.
[Archived]@RigsK I think something else is going on with this issue - I received a payment but I did not request one. Will email you with details.
0 Votes