Important Update About Music in IMVU Classic

The amazing thing they said to send them screenshots of our playlists, but the music was already gone!!! I am so livid beyond words!!! 

I’ve been on IMVU since 2010, and the handling of this music license loss has been extremely disappointing. IMVU posted about this 28 days ago in the forums, but the actual message to users only went out today. Most people don’t read the forums, so the majority of users had no warning. Today’s message told us to:

“save or take screenshots of any playlists or groups you’ve created…”

But when I went to do that, my entire music inventory was already gone. The content was removed before users were notified, making the instructions impossible to follow.

For context, I had:

• 25 pages of music

• 50 songs per page

• 689 credits per song

That’s 1,250 songs, totaling:

1,250 × 689 = 861,250 credits.

Yet the refund being offered is under 5,000 credits, because it only covers purchases after October 2025. That doesn’t come close to the value of what was removed.

IMVU’s own Music Store Terms state that users receive a license to use purchased Digital Content, and users are encouraged to download or back up their content. That requires continued access long enough to do so. Removing purchased content before notifying users contradicts the basic expectation those terms create. The terms also say IMVU may remove items from the Music Store, but they do not say purchased content can be deleted from user inventories without notice. The original post also said IMVU is “exploring alternative music solutions,” but that statement is vague and doesn’t confirm that a replacement provider exists or will ever be implemented.

What Fair Action Should Look Like

While IMVU searches for a new music provider, reasonable steps should be taken to support users who lost their inventories:

1. Restore access to music inventories (even if playback is disabled). Users should be able to view their purchased songs and playlists so they can document what they bought. Content should not be removed before notification.

2. Refund all removed music, not just purchases after October 2025. If paid items are taken away, refunds should reflect the full value of the user’s library, not a small recent‑purchase window.

3. Provide clear, transparent updates about replacement options. “Exploring alternative solutions” is vague. Users deserve concrete information about whether a new provider is being negotiated and what the timeline looks like.

4. Offer temporary compensation while the feature is unavailable. Credits, VIP time, or other platform benefits would help offset the loss of a major paid feature.

Removing paid content, notifying users after the fact, and offering minimal refunds is not acceptable. Long‑time members deserve transparent communication and fair compensation.

I am mind blown. A refund of less than 5k credits and I have been a part of IMVU for 15 years and have bought countless music tracks. What's next?... going to take IMVU Classic from us too? It was stated that an October 1. 2025 date was put into place to ensure a consistent and fair approach? How is this fair to those of us who have been here since the beginning? Those of us who had purchased hundreds or thousands of music tracks? I truly think something needs to be done about this, something that actually is fair because this most definitely is not!

Why would y'all get rid of the music that we all spent our hard-earned money on? I have 63 pages of music that's just completely wiped away because y'all refused to be open about the loss of your music partner until the very LAST minute and didn't even attempt to maintain the music licensing.

So let me get this straight…

For years we were “buying” music, building playlists, spending real money — and now everything just disappears because a third-party service is shutting down?

Yes, I understand this was technically a license. But let’s be honest — this was never clearly communicated in a way users could actually understand. It was presented like purchases, not temporary access that could vanish at any time.

Many of us have spent years and a lot of money building playlists, only to now lose everything, with refunds limited to recent purchases. That’s frustrating enough on its own.

But let’s not forget — this system already had issues for years:

• songs becoming unavailable due to region restrictions
• and even basic limitations, like playlists not playing unless another user was present in the room

That last one especially makes no sense — sometimes we just want to be in our own room and listen to our own playlists.

And now the solution is… radio?

People don’t want random radio. We want access to the music we already paid for.

If a new system is being developed, then it should:

• allow us to keep and use the tracks we already purchased
• support playlists properly
• and work even for a single user in a room

If the issue is the third-party provider, then IMVU should consider building an internal system that doesn’t depend on external services — so users don’t lose everything again in the future.

Right now, it feels like years of investment are just being erased.

This is a dark day on IMVU......R.I.P music store and mixes T_T

We understand the concerns being raised around both the refund window and the timing of the music store shutdown.

Refunds are currently limited to music purchases made on or after October 1, 2025. This cutoff was put in place to ensure a consistent and fair approach across all accounts as part of retiring the service. We recognize this may not cover all past purchases and may not fully reflect your overall experience with the feature. While we’re not able to extend refunds beyond this period, your feedback is important and has been noted.

Regarding saving playlists, the music store was shut down earlier than expected, which may have prevented some users from saving or capturing their playlists as previously recommended. The timing of the shutdown was outside of our control, and we recognize that this made that guidance less useful than intended. We apologize for any confusion or inconvenience this caused.

We are currently working with Vervelife to better understand what data may still be accessible. If any options become available for retrieving playlist information, Customer Support will assist where possible.

added ti my previous post since i cannot edit, heads up people if you take this refund you are NOT eligible for another refund!!!!!!!!!!!!!!

ok so ive seen the message about the refund, what about all the music i brought prior to october 2025 am i getting a refund on that?, the message from imvu said to screenshot music lists etc , but i cannot since they have all been removed already before i had a chance to document it, as for the streaming on classic, i tried the upgrade to do that and have constantly crashed, i did a clean install and it did the same, this upgrade is buggy, also 1 stream for music is not enough, what about rooms that carry various genres or decades, theres no variety and it limits choice to that of the room owner, 

So we are only getting a refund for purchases made after Oct 2025???   That is.....wow.  After all the money we've spent over the years to purchase music and credits and that's all we get?  I understand this is not IMVU's fault in regards to Vervelife dropping them and stopping all streaming services, but we deserve better then that  :(

I BEEN ON IMVU SINCE 08 I HAVE SO MUCH MUSIC I JUST HOPE THEY TAKE AWAY THIS THEY REFUND US ALL... JS!

Did imvu remove the mixes???

they are not loading for anyone and we only keep seeing that circle going round and round

IF YOU WANNA FIX ANYTHING THEN FIX MUSIC MIX'S TO WHERE WE CAN LISTEN TO OUR MIXS WITH JUST A SINGLE PERSON IN THE ROOM AN NOT HAVE TO HAVE 2 PPL IN THEM, MOST PEOPLE LEAVE AN THEN MUSIC STOPS , FIX IT SO I CAN LISTEN TO MY MIX'S WHEN IM IN MY ROOM BY MY SELF. AN I SERIOUSLY HOPE YOU ALL PLAN ON REFUNDING ME THE THOUSANDS OF $$$ I SANK INTO BUYING MUSIC IF THIS ISNT RESOLVED, ALOT OF PEOPLE DONT HAVE STRONG ENOUGH COMPUTERS TO RUN STREAMING MUSIC AN BE ON IMVU. WE WANT OUR MUSIC STOP IGNORING US.

@Jenna..Here is the page where you find the latest 4 IMVU updateslisted and their links at all times....save the page..I usually dont get sent IMVU Updates to my account on IMVU so I always check this page for the latest update.Its simple to just update from there...

https://www.imvu.com/download.php

@Jenna, 552.4 or 552.6

https://www.imvu.com/download.php

You can find free streams to use in your rooms here:

https://streamurl.link/

https://fmstream.org/