FAQs about the IMVU Desktop

Modified on Thu, 19 Sep at 8:00 AM

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Where can I find the IMVU Mac Beta Client?

The IMVU Mac Beta release will be an update that Mac users can download as a beta application to get a headstart on our new desktop experience. It will co-exist with the current IMVU Desktop, unless you upgrade to Mac OS 10.15, and will be differentiated with a “BETA” flag over the IMVU dashboard icon. Additionally, the file name will be “IMVU BETA” so that users will know which IMVU experience to open from their Applications in the Finder window. 


The link to install is here: 

https://secure.imvu.com/next/download/


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What do I do when I see this notification on my Mac?

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As a Mac user launching the IMVU application, you may have seen this message already. Apple has announced that its upcoming operating systems will not be supporting 32-bit applications like IMVU’s current desktop application. With this message, they are informing users that some applications may not be optimized, though they will still run on your Mac. Simply click “OK”, and the current IMVU Desktop will continue to run on the Mac OS you are running. 


How long will my current desktop app keep working?

Mac OS 10.15, though you may see changes as Apple continues to remove support of 32-bit apps in its previous operating systems. If you choose to download the IMVU Mac Beta app, you’ll see the beta version of our new IMVU Desktop, which will continue to be developed for future releases with new features that you’ll love. 


Do I have to upgrade to the new IMVU Desktop?

No, you do not need to update to the new IMVU Mac Beta application. When you launch your IMVU Classic (IMVU Client), you will see the following message prompting you to check for an update to the Mac client. If you simply click “OK”, your current IMVU application will launch without the update.


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If you click the link, you’ll see the download page to get the latest version of the IMVU apps. There is a link underneath the Mac and Mobile options to download the IMVU Mac Beta application.


https://www.imvu.com/next/download/


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If I accidentally upgraded to the new MacOS Catalina, can I downgrade?

The best place to find information about how to downgrade from the new MacOS Catalina, please refer to the resources available to you at Apple. Here is an example: https://forums.developer.apple.com/thread/117713


I’m a PC User. What does the IMVU Desktop mean for me?

IMVU is committed to its desktop experience with the release of a more modern desktop app that is built upon our most current technology. Familiar to our mobile and web users, the new IMVU Desktop is in beta for our Mac users due to an impending compatibility issue, for which we’ve been working hard to prepare. A Windows beta of the new IMVU Desktop will be released in Fall 2019.


IMVU Desktop Feature Questions: 

I’m a Greeter. Will I still be able to help new users?

Greeters will now be able to help new users in Chat Now, which features a multi-user chat experience to drive more conversation and discovery.


I have several Photo Albums on my current Mac desktop app - will I still be able to access them? 

In the new IMVU Mac beta app, Photo Albums are not supported at this time and we are continuing to evaluate this feature. However, Photo Albums still exist on your web experience, meaning the images are not lost. 


Will I be able to access my Groups in the same way? 

In the new IMVU Desktop, Groups are not supported at this time and we are continuing to evaluate this feature. However, Groups still exist on your web experience. 


Will I be able to listen to music to my chatrooms?

While the new IMVU Desktop introduces more intuitive room decoration, improved camera controls, and an updated Shop experience, you will see features, like Music, that has not yet been implemented. We are currently investigating new opportunities to deliver a more robust and entertaining musical experience. 


I bought music. Can I use it in or can be it removed (refunded) from my account? 

You can still listen to music that you purchased in chatrooms on your current IMVU Classic (IMVU Client). In IMVU Desktop, we are currently evaluating how to deliver a robust and entertaining musical experience. 


What happened to Get Matched? Will that be added at some point?

While the new IMVU Desktop introduces more intuitive room decoration, improved camera controls, and an updated Shop experience, you will see features, like Get Matched, that have not yet been implemented and are being reevaluated. 


Can I create on IMVU Desktop?

While the new IMVU Desktop introduces more intuitive room decoration, improved camera controls, and an updated Shop experience, you will see features, like Create Mode, that have not yet been implemented. In Fall 2019, we are releasing a private beta of the new IMVU Studio, which will be a standalone application for Creators. For any Creators interested in becoming a tester in the private beta, please email creator.advocate@imvu.com

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