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If you are on Android, the steps are provided here.
STEP 1. On your Dashboard, tap the Credits button on the upper-left corner. You will be taken to the Buy Credits option.
STEP 2. Tap on the amount of the Credits you wish to buy.
STEP 3. A confirmation dialog will appear. Type in your Apple ID and password, then tap Buy.
STEP 4. Once done, a dialog box will appear indicating the success of the purchase.
Please note that in-app purchases are mediated by either Google Play or the Apple App Store (depending on your device). They are the ones who relay the payment to us. In case you encounter any concerns in purchasing from IMVU Mobile, please contact either Google or Apple directly. You may use the following links:
Google Play:
https://support.google.com/googleplay/contact/play_request_refund_apps?rd=2&rd=1&ctx=problems_with_inapp_purchases
Apple App Store:
https://support.apple.com/en-ap/HT204084
Alternatively, you can access IMVU Website Store on your mobile browser to purchase credits using different payment methods other than In-app purchases.
For other billing-related concerns, contact our support team through Live Chat or by submitting a Help Ticket.
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