Withdrawing VCOIN

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What is the process to withdraw VCOIN to my Uphold Account?

The withdrawal process for VCOIN requires both your account and your VCOIN becoming eligible for withdrawal.  

For your IMVU account to become eligible for withdrawal, it will need to have: 

1. Two-Factor Authentication (2FA)

2. To be linked with your Uphold Account

For your VCOIN to be eligible for withdrawal, it will need to be in your VCOIN wallet for 30 days. 

Once both your account and your VCOIN meet these requirements, it will be ready for withdrawal. 

The minimum amount to withdraw is 1250 VCOIN. Upon requesting a withdrawal, there is a 3-5 business days processing period, in which our team reviews your request. Once your request has been approved, you will receive a notification that informs you your VCOIN is now in your Uphold Account. From there, you will be able to convert your VCOIN to cash. 

Please note that there is a 10% transaction fee per "exit" on Uphold. To learn more about Uphold's exit fee, please visit Uphold's Support Page. 

To learn how to turn on 2FA, please click here. 

To learn how to create and link your Uphold Account, please click here.

To learn how to submit a request for VCOIN withdrawal on IMVU, please click here.

Can I withdraw a portion of my VCOIN total to my Uphold Account? 

Yes, you may withdraw a portion of your VCOIN total to your Uphold Account. Once your VCOIN has been in your VCOIN Wallet for 30 days, you may submit a withdrawal request, with a minimum request amount of 1250 VCOIN. 

Please note, we cannot change the request amount after it has been submitted. If you would like to change the amount, please submit a help ticket as soon as possible to cancel your current request and our team will attempt to reverse the request.

How do I withdraw VCOIN to my Uphold Account?

To withdraw VCOIN, please make sure that you have met all requirements to withdraw. To view the requirements, please click here. 

STEP 1. Once you have met the requirements, log onto IMVU Desktop or IMVU Next and click on your VCOIN Wallet. 

STEP 2. Click Withdraw and you will see your balance available to withdraw. This is all the VCOIN that has been in your wallet for 30 days or more.  

STEP 3. Enter the amount of VCOIN that you would like to withdraw into your Uphold Account and click Withdraw. 

You will receive a pop-up which indicates that your withdrawal request is now processing. Current processing time is 3-5 business days, barring US holidays or further review. 

Once your VCOIN request has been processed, it will appear in your Uphold Account, ready to be cashed out to your preferred currency.

Why is there a 30-day holding period before I can withdraw my VCOIN to my Uphold Account? 

There is a 30-day holding period to protect your account from any type of fraud. In the case of fraudulent activity, our team will step in to protect your account to ensure you are not withdrawing any VCOIN that is not sent or received in good standing. 

What does "Balance Eligible to Withdraw" mean? 

Your "Balance Eligible to Withdraw" reflects your VCOIN balance on IMVU that is currently available to withdraw. Once recently purchased or gifted VCOIN has been held in your wallet for 30 days, it will be eligible to withdraw on Uphold for cash or other currencies. 

What does "Pending Request" mean?

Your "Pending Request" amount reflects VCOIN that has been previously requested for withdrawal and is now processing through IMVU to your Uphold Account. 

VCOIN withdrawal/purchase restrictions by country and state

The current list of countries and US states that cannot purchase VCOIN is as follows (NOTE: this list will continuously be updated as regulations change):

Countries: AI, AL, AM, AO, AQ, AS, AW, AZ, BA, BB, BD, BF, BI, BJ, BV, BY, CD, CF, CG, CI, CM, CN, CO, CU, DE, DO, DZ, EC, EG, ER, ET, FJ, GE, GH, GI, GN, GQ, GW, HM, HT, ID, IN, IQ, IR, JM, JO, KE, KH, KP, KZ, LB, LK, LR, LY, MA, MD, ME, MK, ML, MM, MN, MU, NG, NI, NL, NP, PA, PK, PW, RS, RU, SD, SO, SY, TD, TF, TG, TM, TN, TR, TT, TZ, UA, UG, UM, UZ, VE, VN, VU, WS, YE, ZW

US States: No US State restrictions at this time.

The current list of countries and US states that cannot currently withdraw VCOIN is as follows (NOTE: this list will continuously be updated as regulations change):

Countries: AI, AM, AQ, AZ, BB, BV, CF, CU, ER, FJ, GN, HM, IR, KH, KP, LB, LR, ML, MU, PW, SD, SY, TD, TF, UM, VU, WS

US States: NY

The current list of countries that cannot create an Uphold account is as follows (NOTE: this list will continuously be updated as regulations change):

Countries: AL, DZ, AS, AO, AW, AZ, BD, BY, BJ, BA, BF, BI, CM, CN, CO, CD, CG, CI, DO, EC, EG, GQ, ET, GE, DE, GH, GI, GW, HT, IN, ID, IQ, JM, JO, KZ, KE, LY, MD, MN, ME, MA, MM, NP, NL, NI, NG, KP, MK, PK, PA, RU, RS, SO, LK, TZ, TG, TT, TN, TR, TM, UG, UA, UZ, VE, VN, YE, ZW

US States: VI

NOTE: If you already have an existing Uphold account, then you can still withdraw. This new restriction only applies to new account sign-ups on Uphold. 

Why is VCOIN not available in my country/state? When will it be available?

Although VCOIN is available in many locations, we understand that there are restrictions on where VCOIN can be purchased or withdrawn in various countries and US states. While our team is actively working on expanding our list quickly, VCOIN availability is dependent not just on us but on cryptocurrency regulation within these restricted locations. Rest assured, despite this, we will continue to push availability and update the community as soon as there is a change. Thanks for being patient!